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ElasticSearch stuck 'Processing'

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We started an ElasticSearch software update last week via the AWS console but it now seems to be stuck on Processing and the index is unresponsive.

In the Cluster Health tab the cluster status is yellow and 'Snapshot Failure Status' is red but there is no indication of what the issue is or how to fix it.

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I've been through the AWS trouble shooting docs, they mention connecting to the cluster via HTTP requests but all HTTP requests are timing out (even the AWS console is showing errors for the cluster).

Can anyone suggest a way of debugging what might be happening or how to bring the cluster back online?

Thanks

mangohost

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