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troubleshooting approach to hung screen on win 10

jp flag

I have the same problem on two machines where the entire screen will become unresponsive save the mouse, followed after a few seconds by the cursor also freezing. Audio will continue to play, but the machine never responds, not to ctrl-alt-del, not to win-tab, not to anything.

I normally assume these kinds of things are graphics driver problems, but I have updated the drivers and still have the issue. Both machines have Nvidia Quadro RTX 5000 cards, one desktop and one laptop -- I would expect these to be stable! The laptop also has an integrated GPU that is running the display.

As far a possible offending processes, I am wondering if Google Drive in the browser could conceivably do this, as sometimes the chrome (actually Vivaldi) process will go haywire with high CPU for an unreasonable amount of time... but this seems far fetched.

I never get a blue screen, so I suppose I won't find any memory dump.

I'm not sure how to troubleshoot this problem. Is there any way to have a lower level interrupt that will give me more info when it happens?

in flag
Since your cursor moves I would find GPU less likely. Try to get into repair mode and uninstall all non critical drivers.
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