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XenCenter 7.0 VM import failing "This file could not be imported"

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mcv110

Totally and completely new to XenServer.

We have XenCenter 7.0 on a Windows machine that I am trying to import an .xva file to. The file is aout 8GB. When I import the xva it seems to chug along until about 2.5 hours into the import and errors with "The file could not be imported"

The log entry from %appdata%/Citrix/XenCenter/logs shows the below and nothing else for this transaction:

861 WARN  Audit [47] - Operation failure: ImportVmAction: xenserver-ph: Pool <long character string here> (xenserver-ph): Host <long character string here> (xenserver-ph): Preparing to Import VM

  • should there be more logs for this import? That is can XenCenter be configured to provide a better failure reason

  • googling around I found that there may be a file size limit for xva files...but we are using all NTFS so should that not matter then?

  • I also read compression settings during the xva creation could be a problem. if that is the case can anything be done to repair this xva and make it usable?

  • Are the pool and host strings in the log secure info, or some transaction ID? I removed them just in case. no familiar with what they mean.

I am open to any and all suggestions, like I said totally new to Xen.

Adding to this, we have multiple monthly backups of this same VM .xva file....and it seems all of them are erroring the same way.

Edit #2: I just learned that the ZenCenter version was updated for the install of this new VM. so there may be some version compatibility stuff going on here I need to look into.

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