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Cannot activate Gitlab Service Desk

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I'm using Gitlab EE 14.3.2. I'd like to active Service Desk on a project.

I activated Incoming Emails as specified in the doc, and gitlab-rake gitlab:incoming_email:checkcommand says it's working.

But the Service Desk menu keeps saying "Service Desk is enabled but not yet active". The Service Desk section in settings->general is empty.

Any idea of what I could miss ?

Thanks

mangohost

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