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Dell PowerEdge R410 freezing up

mx flag

A PowerEdge R410 that was working fine for years started freezing up last week. It's running Ubuntu 20.04 and sometimes it will come back. When it did on a most recent freeze, the dmesg log shows the following:

[ 328.721635] mgag200 0000:08:00.0: Video card doesn't support cursors with partial transparency.
[ 328.721636] mgag200 0000:08:00.0: Not enabling hardware cursor.
[ 330.005975] rfkill: input handler disabled
[ 410.086320] [UFW BLOCK] IN=em2 OUT= MAC=01:00:5e:00:00:fb:9e:72:2c:0a:f4:08:08:00 src=192.168.1.85 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=23542 PROTO=2
[ 1530.436833] PM: suspend entry (s2idle)
[ 1531.445958] Filesystems sync: 1.009 seconds
[ 1531.446160] Freezing user space processes ... (elapsed 0.001 seconds) done.
[ 1531.448021] OOM killer disabled.
[ 1531.448021] Freezing remaining freezable tasks ... (elapsed 7.007 seconds) done.
[ 1538.455664] printk: Suspending console(s) (use no_console_suspend to debug)
[ 1538.456556] serial 00:06: disabled
[ 1538.456674] serial 00:05: disabled
[ 1538.662938] megaraid_sas 0000:03:00.0: megasas_suspend is called
[ 1538.694420] megaraid_sas 0000:03:00.0: megasas_disable_intr_fusion is called outbound_intr_mask:0x40000009
[ 1898.587538] megaraid_sas 0000:03:00.0: megasas_resume is called
[ 1898.587559] megaraid_sas 0000:03:00.0: Waiting for FW to come to ready state
[ 1898.587564] megaraid_sas 0000:03:00.0: megasas_disable_intr_fusion is called outbound_intr_mask:0x40000009
[ 1898.588634] serial 00:05: activated
[ 1898.589593] serial 00:06: activated
[ 1898.642003] megaraid_sas 0000:03:00.0: FW now in Ready state
[ 1898.642020] megaraid_sas 0000:03:00.0: 63 bit DMA mask and 32 bit consistent mask
[ 1898.642170] megaraid_sas 0000:03:00.0: requested/available msix 5/5
[ 1898.642179] megaraid_sas 0000:03:00.0: Performance mode :Latency
[ 1898.642180] megaraid_sas 0000:03:00.0: FW supports sync cache : No
[ 1898.642181] megaraid_sas 0000:03:00.0: megasas_disable_intr_fusion is called outbound_intr_mask:0x40000009
[ 1898.716630] tg3 0000:04:00.1 em2: Link is down
[ 1898.894009] megaraid_sas 0000:03:00.0: FW provided supportMaxExtLDs: 0 max_lds: 32
[ 1898.894010] megaraid_sas 0000:03:00.0: controller type : iMR(0MB)
[ 1898.894011] megaraid_sas 0000:03:00.0: Online Controller Reset(OCR) : Enabled
[ 1898.894012] megaraid_sas 0000:03:00.0: Secure JBOD support : No
[ 1898.894013] megaraid_sas 0000:03:00.0: NVMe passthru support : No
[ 1898.894014] megaraid_sas 0000:03:00.0: FW provided TM TaskAbort/Reset timeout: 0 secs/0 secs
[ 1898.894015] megaraid_sas 0000:03:00.0: JBOD sequence map support : No
[ 1898.894015] megaraid_sas 0000:03:00.0: PCI Lane Margining support : No
[ 1898.894058] megaraid_sas 0000:03:00.0: megasas_enable_intr_fusion is called outbound_intr_mask:0x40000000
[ 1898.894060] megaraid_sas 0000:03:00.0: JBOD sequence map is disabled megasas_setup_jbod_map 5734
[ 1898.895085] OOM killer enabled.
[ 1898.895086] Restarting tasks ... done.
[ 1898.906316] PM: suspend exit
[ 1898.956501] ata1: SATA link down (SStatus 0 SControl 300)
[ 1898.966605] ata6: SATA link down (SStatus 0 SControl 300)
[ 1898.966703] ata3: SATA link down (SStatus 0 SControl 300)
[ 1898.967442] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[ 1898.968652] ata4: SATA link down (SStatus 0 SControl 300)
[ 1898.970417] ata2: SATA link down (SStatus 0 SControl 300)
[ 1898.972266] ata5.00: configured for UDMA/100
[ 1902.396143] tg3 0000:04:00.1 em2: Link is up at 1000 Mbps, full duplex
[ 1902.396144] tg3 0000:04:00.1 em2: Flow control is on for TX and on for RX
[ 1902.396145] tg3 0000:04:00.1 em2: EEE is disabled

Any idea how to troubleshoot or other suggestions?

in flag
Typically Dell server have a hardware event log in their BIOS that e.g. contains ECC RAM errors and other failure messages. In case of problems that would be the first log to check.
djdomi avatar
za flag
agree go to bios and use the hw diagnostic, this is how the dell support would also ask first.
mangohost

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