Only the PC that is plugged into the same switch as the printer can ping the printer, but other devices can ping the PC on the same switch. Why?

uy flag

In my store I have sever POS computers running Windows 10 and a Brother network laser printer. Suddenly none of the POS systems can reach the printer. When I installed the printer in the showroom I added a Netgear switch so that I could plug both devices into the network. It was working fine until about a week ago. The printer has a static IP but only the POS system that is plugged into the same switch as the printer can ping it, so I am unable to add it to my print server on my DC. What is odd is that I can ping the PC on that same switch from any device on the network. As a temporary fix I just installed the printer on that PC and then shared it so the other POS systems can print to it. Does anyone know what may be causing this issue? I double checked the network settings and the static IP is in my reserved range on the DHCP server so should not be a conflict. The subnet mask, gateway, and DNS settings are the same as every other device on the network.

lb flag

I have had this happen to me and the problem was the switch. Try power-cycling the switch and see if the problem resolves. If it does, try replacing the switch.

uy flag
Wow, I can't believe I never tried power-cycling the switch. That fixed it!
fileinsert avatar
lb flag
In my personal experience, Netgears seem to have that problem often.

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