Bonjour multifunction not recognized

Andries

11/15/23, 8:41 AM

I'm using 3 different macOS systems. Only 1 of these systems is able to recognize that my multifunction printer is also a scanner. The other 2 only recognize it as a printer. The printer in question is a 'Samsung M267x 287x Series'. (Which is now part of HP btw)

I've tracked the problem down to how those 3 systems are seeing the printer on the local network. Only one of them sees the 'Bonjour Multifunction' broadcast. The other 2 only 'Bonjour'. Now I'm afraid if I upgrade Catalina to something higher, I'll lose the ability to my scanner...

The 3 systems:

macbook pro 2017, running MacOS Catalina (sees 'Bonjour Multifunction')
macbook pro 2021 - intel based, running MacOS Mojave (sees 'Bonjour' only)
imac 2021 - M1 based, running MacOS Mojave (sees 'Bonjour' only)

I'm unsure were the problem is actually based. Is this HP's fault? Or MacOS fault? Is there anything I can do? Haven't found printer drivers on the HP site. Below are the screenshots from both macbooks

Solution

For future reference, here are the steps to solve this problem: As mentioned in the solution, I forgot to install a separate section of the driver. In the screenshot, you see 3 folders that are part of the driver download package. You'll need to install the .pkg file in BOTH the MAC_Printer (printer only) folder and the MAC_ICDM (for the scanner) folder.

333

1 + 4

printer

mac-osx

bonjour

Romeo Ninov

11/15/23, 8:54 AM

Did you install scanner drivers? How are connected the MACs and printer/scanner?

Andries

11/15/23, 10:08 AM

@Romeo, all is connected through a home LAN network, mostly wired. Tried searching for drivers but haven't found any that works. On HP website, the only drivers available are "Samsung Xpress SL-M2675 Laser Multifunction Printer series"> I've tried those, but without success. I suspect the problem is actually about the Bonjour system not able to see the printer actually is a 'multifunction' printer

Romeo Ninov

11/15/23, 10:28 AM

BTW this is not the printer: Samsung M267x 287x Series. Check on physical printer the exact model!

Andries

11/15/23, 1:27 PM

Label on the printer mentions 'Model: Xpress M2675FN`, so I'm assuming I've tried to correct drivers from the HP website..

Score:1

Server

Romeo Ninov

11/15/23, 1:45 PM

Here are the drivers for Xpress M2675FN When install do not forget to activate install also for scan utilities. And select proper version of your OS.

Here you can find installation procedure and drivers for MacOS on some site.

For scanning usually drivers install TWAIN driver which you can use with any TWAIN capable software.

+ 1

Andries

11/18/23, 8:45 AM

Thanks @Romeo, silly me only partly installed the driver. I've added my solution steps to the question

Elon Musk

I sit in a Tesla and translated this thread with Ai:

EN: Bonjour multifunction not recognized

Post an answer

Most people don’t grasp that asking a lot of questions unlocks learning and improves interpersonal bonding. In Alison’s studies, for example, though people could accurately recall how many questions had been asked in their conversations, they didn’t intuit the link between questions and liking. Across four studies, in which participants were engaged in conversations themselves or read transcripts of others’ conversations, people tended not to realize that question asking would influence—or had influenced—the level of amity between the conversationalists.