Score:0

Heroku Redis upgrade from free to paid stuck in "preparing (plan upgrade in progress)"

cm flag

I'm trying to upgrade Heroku Redis from the free hobby plan to a paid version but it seems eternally stuck in in "preparing (plan upgrade in progress)".

What's the best way to deal with this?

in flag
contacting their support?
Marc avatar
cm flag
Is that even an option? I looked around, but I just see Premium Support and a FAQ Environment.
in flag
Well, a community that has no relations to their services will not be able to help you.
in flag
There is an option to create a ticket with standard support: https://help.heroku.com/?t=true
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