Score:-1

Cannot access Windows 10 host using RDP after uninstalling Norton

cz flag

After uninstalling Norton, I lost access to a Windows 10 host using RDP. Currently using TeamViewer to logon. RDP displays an error:

"Your Remote Desktop Service session has ended, possibly for one of the following reasons"

enter image description here

I didn't change anything at all other than uninstalling Norton with NRN (Norton Removal Tool). What happened?

Ginnungagap avatar
gu flag
https://support.norton.com/sp/en/us/home/current/contact
cn flag
Obviously every Windows endpoint has a builtin firewall. You need to check those settings to ensure it is configured correctly, and to confirm the endpoint is listening on port 3389.
Andy avatar
cz flag
@GregAskew Everything is fine with the ports. The problem is not the ports. When I try to connect it shows `Configuring remote session` then an error message `Your Remote Desktop Service session has ended, possibly for one of the following reasons`.
Score:0
cz flag

I reinstalled Norton, then uninstalled it again. The problem persists. What I did next:

  1. Open windows local group policy editor (press “Windows” + “R” to open Run window, input “gpedit.msc” and click “Enter” to open Local Group Policy Editor)
  2. Disable Local Computer Policy > Computer Configuration >  Administrative Templates > Windows Components > Remote Desktop Services> Remote Desktop Session Host > Remote Session Environment > Use WDDM graphics display driver for Remote Desktop Connections
  3. Enable Local Computer Policy > Computer Configuration>Administrative Templates>Windows Components>Remote Desktop Services>Remote Desktop Connection Client>Turn off UDP on Client > Turn off UDP on Client
  4. Enable Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections > Allow users to connect remotely by using Remote Desktop Services
  5. Restart computer

The problem is gone. What's happened, I still don't understand. But I currently have RDP access to the server.

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