Score:20

Can't open snap-store

ar flag

I am trying to open snap-store and it is not opening. This seems to be a problem for opening .deb packages as well.

I get this response when I try to open it on a terminal with sudo snap-store:

mkdir: cannot create directory '/run/user/0': Permission denied
Warning: Schema “org.gnome.system.locale” has path “/system/locale/”.  Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy” has path “/system/proxy/”.  Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy.http” has path “/system/proxy/http/”.  Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy.https” has path “/system/proxy/https/”.  Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy.ftp” has path “/system/proxy/ftp/”.  Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
Warning: Schema “org.gnome.system.proxy.socks” has path “/system/proxy/socks/”.  Paths starting with “/apps/”, “/desktop/” or “/system/” are deprecated.
/snap/snap-store/518/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0: symbol lookup error: /snap/snap-store/518/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3.so.0: undefined symbol: atk_plug_set_child
ERROR: /snap/snap-store/518/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0 exited abnormally with status 127
/snap/snap-store/518/usr/bin/snap-store: symbol lookup error: /snap/snap-store/518/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3.so.0: undefined symbol: atk_plug_set_child

I've tried removing and reinstalling snap-store, but that didn't help. Snap version is 2.50.1 (if that helps). If you need any information I will provide it. I don't know how to solve this and nothing I've found online has been helpful.

I also saw a post where someone said they solved what looked like a similar error by looking at the output of ldd /usr/bin/gedit, but I have no idea what it's about. Here's the output for that though:

linux-vdso.so.1 (0x00007ffe043ec000)
libgedit-3.36.so => /usr/lib/x86_64-linux-gnu/gedit/libgedit-3.36.so (0x00007f1471f26000)
libgobject-2.0.so.0 => /lib/x86_64-linux-gnu/libgobject-2.0.so.0 (0x00007f1471ea4000)
libgio-2.0.so.0 => /lib/x86_64-linux-gnu/libgio-2.0.so.0 (0x00007f1471cc3000)
libtepl-4.so.0 => /lib/x86_64-linux-gnu/libtepl-4.so.0 (0x00007f1471c89000)
libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f1471a97000)
libglib-2.0.so.0 => /lib/x86_64-linux-gnu/libglib-2.0.so.0 (0x00007f147196e000)
libgtk-3.so.0 => /lib/x86_64-linux-gnu/libgtk-3.so.0 (0x00007f14711bb000)
libgdk-3.so.0 => /lib/x86_64-linux-gnu/libgdk-3.so.0 (0x00007f14710b6000)
libpango-1.0.so.0 => /lib/x86_64-linux-gnu/libpango-1.0.so.0 (0x00007f1471067000)
libatk-1.0.so.0 => /lib/x86_64-linux-gnu/libatk-1.0.so.0 (0x00007f147103d000)
libcairo.so.2 => /lib/x86_64-linux-gnu/libcairo.so.2 (0x00007f1470f1a000)
libgdk_pixbuf-2.0.so.0 => /lib/x86_64-linux-gnu/libgdk_pixbuf-2.0.so.0 (0x00007f1470ef2000)
libgtksourceview-4.so.0 => /lib/x86_64-linux-gnu/libgtksourceview-4.so.0 (0x00007f1470e51000)
libamtk-5.so.0 => /lib/x86_64-linux-gnu/libamtk-5.so.0 (0x00007f1470e3f000)
libgirepository-1.0.so.1 => /lib/x86_64-linux-gnu/libgirepository-1.0.so.1 (0x00007f1470e07000)
libpeas-1.0.so.0 => /lib/x86_64-linux-gnu/libpeas-1.0.so.0 (0x00007f1470ded000)
libpeas-gtk-1.0.so.0 => /lib/x86_64-linux-gnu/libpeas-gtk-1.0.so.0 (0x00007f1470ddc000)
libX11.so.6 => /lib/x86_64-linux-gnu/libX11.so.6 (0x00007f1470c9f000)
libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007f1470b4e000)
libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f1470b2b000)
libffi.so.7 => /lib/x86_64-linux-gnu/libffi.so.7 (0x00007f1470b1f000)
libgmodule-2.0.so.0 => /lib/x86_64-linux-gnu/libgmodule-2.0.so.0 (0x00007f1470b19000)
libz.so.1 => /lib/x86_64-linux-gnu/libz.so.1 (0x00007f1470afd000)
libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f1470af7000)
libmount.so.1 => /lib/x86_64-linux-gnu/libmount.so.1 (0x00007f1470a95000)
libselinux.so.1 => /lib/x86_64-linux-gnu/libselinux.so.1 (0x00007f1470a6a000)
libresolv.so.2 => /lib/x86_64-linux-gnu/libresolv.so.2 (0x00007f1470a4e000)
libxml2.so.2 => /lib/x86_64-linux-gnu/libxml2.so.2 (0x00007f1470894000)
libuchardet.so.0 => /lib/x86_64-linux-gnu/libuchardet.so.0 (0x00007f147086f000)
/lib64/ld-linux-x86-64.so.2 (0x00007f1472019000)
libpcre.so.3 => /lib/x86_64-linux-gnu/libpcre.so.3 (0x00007f14707fc000)
libpangocairo-1.0.so.0 => /lib/x86_64-linux-gnu/libpangocairo-1.0.so.0 (0x00007f14707e8000)
libXi.so.6 => /lib/x86_64-linux-gnu/libXi.so.6 (0x00007f14707d6000)
libXfixes.so.3 => /lib/x86_64-linux-gnu/libXfixes.so.3 (0x00007f14707ce000)
libcairo-gobject.so.2 => /lib/x86_64-linux-gnu/libcairo-gobject.so.2 (0x00007f14707c2000)
libatk-bridge-2.0.so.0 => /lib/x86_64-linux-gnu/libatk-bridge-2.0.so.0 (0x00007f147078b000)
libepoxy.so.0 => /lib/x86_64-linux-gnu/libepoxy.so.0 (0x00007f1470658000)
libfribidi.so.0 => /lib/x86_64-linux-gnu/libfribidi.so.0 (0x00007f1470639000)
libpangoft2-1.0.so.0 => /lib/x86_64-linux-gnu/libpangoft2-1.0.so.0 (0x00007f1470620000)
libharfbuzz.so.0 => /lib/x86_64-linux-gnu/libharfbuzz.so.0 (0x00007f147051b000)
libfontconfig.so.1 => /lib/x86_64-linux-gnu/libfontconfig.so.1 (0x00007f14704d4000)
libfreetype.so.6 => /lib/x86_64-linux-gnu/libfreetype.so.6 (0x00007f1470415000)
libXinerama.so.1 => /lib/x86_64-linux-gnu/libXinerama.so.1 (0x00007f147040e000)
libXrandr.so.2 => /lib/x86_64-linux-gnu/libXrandr.so.2 (0x00007f1470401000)
libXcursor.so.1 => /lib/x86_64-linux-gnu/libXcursor.so.1 (0x00007f14703f4000)
libXcomposite.so.1 => /lib/x86_64-linux-gnu/libXcomposite.so.1 (0x00007f14703ef000)
libXdamage.so.1 => /lib/x86_64-linux-gnu/libXdamage.so.1 (0x00007f14703ea000)
libxkbcommon.so.0 => /lib/x86_64-linux-gnu/libxkbcommon.so.0 (0x00007f14703a8000)
libwayland-cursor.so.0 => /lib/x86_64-linux-gnu/libwayland-cursor.so.0 (0x00007f147039d000)
libwayland-egl.so.1 => /lib/x86_64-linux-gnu/libwayland-egl.so.1 (0x00007f1470396000)
libwayland-client.so.0 => /lib/x86_64-linux-gnu/libwayland-client.so.0 (0x00007f1470385000)
libXext.so.6 => /lib/x86_64-linux-gnu/libXext.so.6 (0x00007f1470370000)
librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007f1470365000)
libthai.so.0 => /lib/x86_64-linux-gnu/libthai.so.0 (0x00007f147035a000)
libpixman-1.so.0 => /lib/x86_64-linux-gnu/libpixman-1.so.0 (0x00007f14702b1000)
libpng16.so.16 => /lib/x86_64-linux-gnu/libpng16.so.16 (0x00007f1470279000)
libxcb-shm.so.0 => /lib/x86_64-linux-gnu/libxcb-shm.so.0 (0x00007f1470274000)
libxcb.so.1 => /lib/x86_64-linux-gnu/libxcb.so.1 (0x00007f147024a000)
libxcb-render.so.0 => /lib/x86_64-linux-gnu/libxcb-render.so.0 (0x00007f147023b000)
libXrender.so.1 => /lib/x86_64-linux-gnu/libXrender.so.1 (0x00007f1470031000)
libblkid.so.1 => /lib/x86_64-linux-gnu/libblkid.so.1 (0x00007f146ffd8000)
libpcre2-8.so.0 => /lib/x86_64-linux-gnu/libpcre2-8.so.0 (0x00007f146ff48000)
libicuuc.so.66 => /lib/x86_64-linux-gnu/libicuuc.so.66 (0x00007f146fd62000)
liblzma.so.5 => /lib/x86_64-linux-gnu/liblzma.so.5 (0x00007f146fd39000)
libstdc++.so.6 => /lib/x86_64-linux-gnu/libstdc++.so.6 (0x00007f146fb58000)
libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x00007f146fb3b000)
libdbus-1.so.3 => /lib/x86_64-linux-gnu/libdbus-1.so.3 (0x00007f146faea000)
libatspi.so.0 => /lib/x86_64-linux-gnu/libatspi.so.0 (0x00007f146fab3000)
libgraphite2.so.3 => /lib/x86_64-linux-gnu/libgraphite2.so.3 (0x00007f146fa86000)
libexpat.so.1 => /lib/x86_64-linux-gnu/libexpat.so.1 (0x00007f146fa58000)
libuuid.so.1 => /lib/x86_64-linux-gnu/libuuid.so.1 (0x00007f146fa4d000)
libdatrie.so.1 => /lib/x86_64-linux-gnu/libdatrie.so.1 (0x00007f146fa43000)
libXau.so.6 => /lib/x86_64-linux-gnu/libXau.so.6 (0x00007f146fa3d000)
libXdmcp.so.6 => /lib/x86_64-linux-gnu/libXdmcp.so.6 (0x00007f146fa35000)
libicudata.so.66 => /lib/x86_64-linux-gnu/libicudata.so.66 (0x00007f146df74000)
libsystemd.so.0 => /lib/x86_64-linux-gnu/libsystemd.so.0 (0x00007f146dec3000)
libbsd.so.0 => /lib/x86_64-linux-gnu/libbsd.so.0 (0x00007f146dea9000)
liblz4.so.1 => /lib/x86_64-linux-gnu/liblz4.so.1 (0x00007f146de88000)
libgcrypt.so.20 => /lib/x86_64-linux-gnu/libgcrypt.so.20 (0x00007f146dd6a000)
libgpg-error.so.0 => /lib/x86_64-linux-gnu/libgpg-error.so.0 (0x00007f146dd47000)
itzjackyscode avatar
kr flag
I'm having a similar issue but on 21.04.
gf flag
I have the same problem in ubuntu 21.04
bd flag
Mark yourself as affected in this bug report: https://bugs.launchpad.net/ubuntu/+source/snap/+bug/1931380
Random Person avatar
us flag
Hey Tristan Canterbury! What do you mean by *"Snap version is 2.50.1"*? Are you talking about the version of `snapd`? Paste the output of `snap list` in your question. It might be helpful.
ar flag
@Tristan ldd lists dynamic dependencies for a program so in this case you would have wanted to use ldd snap-store to see what dependencies it had.
Score:22
zw flag

The problem is in the internals of the latest snap-store version 3.38.0-59-g494f078 2021-04-20 (518) from default channel.
To fix it you can upgrade it to newer version by using command below

snap refresh snap-store --beta --ignore-running

Then you can use it as before.


Notes:

  1. this method is universal for all current Ubuntu releases - 18.04 LTS, 20.04 LTS, 20.10 and 21.04.
  2. we need to get official fix from Snap Store developers and switch then to default channel, bug 1931380 was reported to launchpad.
  3. if one is not happy with above solution, then one can use GNOME Software with snap plugin instead - sudo add-apt-repository universe; sudo apt-get update; sudo apt-get install gnome-software gnome-software-plugin-snap .

Update: The bug has been fixed. If you switched to the beta channel, you should switch back to stable with the following command:

snap refresh snap-store --stable
Rokas Lakštauskas avatar
mx flag
it worked for me, thanks !!
us flag
Was this due to background update of some snap package?
gf flag
Thank you ! it works but with warnings: 14:35:39:0215 dbind Couldn't connect to accessibility bus: Failed to connect to socket /tmp/dbus-6W0MTNAJfZ: No such file or directory 14:35:39:0240 Gtk Theme parsing error: gtk.css:1566:23: 'font-feature-settings' is not a valid property name ...
GammaGames avatar
in flag
Will this cause any issues in the future? Seems like installing from the candidate channel could cause other headaches down the line
N0rbert avatar
zw flag
"we need to get official fix from Snap Store developers and switch then to default channel"
Score:3
cn flag
raj

From the information in the bug report, a beta version with fix is already available. It can be installed with:

snap refresh snap-store --beta --ignore-running

Tried it, works.

mangohost

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