Score:0

Dell xps 13 9310 internal microphone don't work

cn flag

I spent several hours with Dell support and we could not find a solution to this problem. 
The BIOS is the latest 2.2.0

All microphone connection specifications are correct and there are no visible errors.

Does anyone have a proposal?

 Thanks
 
Josef

in flag
I would argue this is a *good* thing, as the audio quality of most internal microphones is absolutely awful. That said, there's almost no actionable information in your question to offer an answer with. Can you [edit] your question to include: (1) the version of Ubuntu you are running (2) the output of `lsusb` (3) the output of `sudo lshw -C multimedia` (4) a more complete description of what you mean by "don't work"
josefcarel avatar
cn flag
Yes, you are right with respect to internal microphones. The mic on my headset is much better. It is only a question of personal comfort
josefcarel avatar
cn flag
Finally, Dell took responsibility and exchanged the microphone for a new one.
Score:0
cn flag

Ubuntu 20.04

lsusb

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 0c45:672a Microdia Integrated_Webcam_HD Bus 003 Device 006: ID 0781:556b SanDisk Corp. Cruzer Edge Bus 003 Device 002: ID 27c6:533c Shenzhen Goodix Technology Co.,Ltd. FingerPrint Bus 003 Device 004: ID 8087:0026 Intel Corp. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

lshw

*-usb:2
description: Video product: Integrated_Webcam_HD vendor: CN03GGY48LG0011UBB5HA00 physical id: 6 bus info: usb@3:6 version: 5.29 capabilities: usb-2.01 configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s *-multimedia description: Multimedia audio controller product: Intel Corporation vendor: Intel Corporation physical id: 1f.3 bus info: pci@0000:00:1f.3 version: 20 width: 64 bits clock: 33MHz capabilities: pm msi bus_master cap_list configuration: driver=sof-audio-pci latency=64 resources: iomemory:600-5ff iomemory:600-5ff irq:187 memory:60531d8000-60531dbfff memory:6053000000-60530fffff

mangohost

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