Score:1

mmcli can't find modem on Dell Latitude 5401

ph flag

mmcli can't find any modem on my laptop running Ubuntu 20.04.02.

lb01548:~$ sudo mmcli --scan-modems 
successfully requested to scan devices
apastuchov@lb01548:~$ sudo mmcli --list-modems 
No modems were found

If I understand the Dell Latitude 5401 documentation correctly, the laptop is shipped with Intel XMM 7360 Global LTE modem. But neither lspci

$ lspci 
00:00.0 Host bridge: Intel Corporation 8th Gen Core Processor Host Bridge/DRAM Registers (rev 0d)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 630 (Mobile) (rev 02)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 0d)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
00:12.0 Signal processing controller: Intel Corporation Cannon Lake PCH Thermal Controller (rev 10)
00:14.0 USB controller: Intel Corporation Cannon Lake PCH USB 3.1 xHCI Host Controller (rev 10)
00:14.2 RAM memory: Intel Corporation Cannon Lake PCH Shared SRAM (rev 10)
00:14.3 Network controller: Intel Corporation Wireless-AC 9560 [Jefferson Peak] (rev 10)
00:15.0 Serial bus controller [0c80]: Intel Corporation Cannon Lake PCH Serial IO I2C Controller #0 (rev 10)
00:15.1 Serial bus controller [0c80]: Intel Corporation Cannon Lake PCH Serial IO I2C Controller #1 (rev 10)
00:16.0 Communication controller: Intel Corporation Cannon Lake PCH HECI Controller (rev 10)
00:16.3 Serial controller: Intel Corporation Cannon Lake PCH Active Management Technology - SOL (rev 10)
00:17.0 SATA controller: Intel Corporation Cannon Lake Mobile PCH SATA AHCI Controller (rev 10)
00:1c.0 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #1 (rev f0)
00:1c.5 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #6 (rev f0)
00:1d.0 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #9 (rev f0)
00:1f.0 ISA bridge: Intel Corporation Device a30e (rev 10)
00:1f.3 Audio device: Intel Corporation Cannon Lake PCH cAVS (rev 10)
00:1f.4 SMBus: Intel Corporation Cannon Lake PCH SMBus Controller (rev 10)
00:1f.5 Serial bus controller [0c80]: Intel Corporation Cannon Lake PCH SPI Controller (rev 10)
00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (7) I219-LM (rev 10)
01:00.0 PCI bridge: Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] (rev 02)
02:00.0 PCI bridge: Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] (rev 02)
02:01.0 PCI bridge: Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] (rev 02)
02:02.0 PCI bridge: Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] (rev 02)
03:00.0 System peripheral: Intel Corporation JHL6340 Thunderbolt 3 NHI (C step) [Alpine Ridge 2C 2016] (rev 02)
39:00.0 USB controller: Intel Corporation JHL6340 Thunderbolt 3 USB 3.1 Controller (C step) [Alpine Ridge 2C 2016] (rev 02)
3a:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS525A PCI Express Card Reader (rev 01)
3b:00.0 Non-Volatile memory controller: Micron Technology Inc Device 5410 (rev 01)

nor lsusb list it

$ lsusb 
Bus 004 Device 013: ID 0bda:8153 Realtek Semiconductor Corp. RTL8153 Gigabit Ethernet Adapter
Bus 004 Device 012: ID 0bda:0413 Realtek Semiconductor Corp. 
Bus 004 Device 011: ID 0bda:0487 Realtek Semiconductor Corp. Dell dock
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 014: ID 413c:b06e Dell Computer Corp. Dell dock
Bus 001 Device 018: ID 413c:b06f Dell Computer Corp. Dell dock
Bus 001 Device 017: ID 0bda:402e Realtek Semiconductor Corp. 
Bus 001 Device 016: ID 413c:2113 Dell Computer Corp. 
Bus 001 Device 015: ID 413c:301a Dell Computer Corp. 
Bus 001 Device 013: ID 0bda:5413 Realtek Semiconductor Corp. 
Bus 001 Device 012: ID 0bda:5487 Realtek Semiconductor Corp. Dell dock
Bus 001 Device 008: ID 8087:0aaa Intel Corp. 
Bus 001 Device 005: ID 0bda:565c Realtek Semiconductor Corp. Integrated_Webcam_HD
Bus 001 Device 003: ID 0a5c:5843 Broadcom Corp. 58200
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Does that mean there is no modem on my laptop?

chili555 avatar
cn flag
Please edit your question to show the result of the terminal command: `lsusb`
palik avatar
ph flag
@chili555 `lsusb` doesn't show the modem also.
N0rbert avatar
zw flag
You can try to determine the answer by yourself by: a) looking full model number on laptop to understand its hardware configuration; b) locate SIM slot on laptop (see [page 9](https://dl.dell.com/topicspdf/latitude-14-5401-laptop_owners-manual_de.pdf) in guide); c) non-destructive laptop disassembly to locate possible LTE modem (see [review](https://laptopmedia.com/review/dell-latitude-5401-review-business-notebook-that-packs-a-punch/), WWAN on [image](https://i2.wp.com/laptopmedia.com/wp-content/uploads/2020/01/internals-9.jpg?ssl=1)) option.
palik avatar
ph flag
Thank you for the advice, @N0rbert Indeed, I've got the answer by myself by following c) approach. There is no [modem](https://www.dell.com/de-de/shop/intel-xmm-7360-lte-advanced/apd/555-bfko/netzwerkl%C3%B6sungen) inside laptop.
N0rbert avatar
zw flag
I wrote my last comment as answer to provide a solution for future readers.
Score:1
zw flag

You can try to determine the answer by yourself by:

a) looking full model number on laptop to understand its hardware configuration;
b) locate SIM slot on laptop (see page 9 in guide);
c) non-destructive laptop disassembly to locate possible LTE modem (see review, WWAN on image) option.

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