Score:0

ASUS Laptop running Ubuntu 20.10 requires restart after suspending

cg flag

After I wake up my Ubuntu 20.04 laptop from suspension by opening its lid, it stays stuck on a black screen with a cursor.

I am unable to interact with anything for a few minutes, until the message Timeout waiting for response from ISHTP device appears. Nothing seems to happen after that, so I just hold down the power button until the laptop restarts.

It appears that the ISHTP device is some sort of sensor hub for interfacing with USB ports, but I can't figure out much more beyond that.

I've found this post discussing the problem, but it doesn't appear like anyone has found a solution. This references a similar problem, but the other problem it links to only gives instructions for listing USB ports.


Running lsusb returns:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 8087:0a2b Intel Corp. 
Bus 001 Device 004: ID 04f3:24c5 Elan Microelectronics Corp. Touchscreen
Bus 001 Device 003: ID 04f2:b59c Chicony Electronics Co., Ltd USB2.0 HD UVC WebCam
Bus 001 Device 002: ID 046d:0a87 Logitech, Inc. G935 Gaming Headset
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

The only physical USB I have plugged in right now is Device 002 for my headset. I am almost positive that it is working as expected, so I don't know what the issue is here.

Any help is much appreciated.


Edit: I have 11GiB of RAM and 2GiB of Swap. Running free:

              total        used        free      shared  buff/cache   available
Mem:       12146152     6578832     2494308      257020     3073012     5022736
Swap:       2097148        6180     2090968

Edit 2: I've upgraded to 20.10, and the issue persists. I'm going to try upgrading the BIOS when I get the chance.


Update: I really don't know what happened, but the issue just... disappeared. It possibly had something to do with upgrading to 20.10 and trying some of thee previous solutions, like running shutdown. Anyway, it's fixed now.


Update: The issue is back again. Still no clue as to what is causing it.


Probably final update: Switching to Fedora fixes the issue, but this obviously doesn't work for most people, so I'm still open to any possible solutions. (updating the BIOS didn't work.)

waltinator avatar
it flag
How much RAM and Swap do you have? Edit [Edit] your question and show us the output of `free`.
user-124812948 avatar
cg flag
@waltinator I edited the question - 11GiB of RAM and 2GiB of Swap
mangohost

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