Score:1

Cannot reach any websites on ubuntu.com domain over IPv4

va flag

Today, I am encountering problems with reaching any websites on ubuntu.com domain.

Hmm. We’re having trouble finding that site.
We can’t connect to the server at ubuntu.com.

Also, I cannot download updates.

Err:1 http://security.ubuntu.com/ubuntu hirsute-security InRelease          
  Temporary failure resolving 'security.ubuntu.com'
Err:2 http://nl.archive.ubuntu.com/ubuntu hirsute InRelease                 
  Temporary failure resolving 'nl.archive.ubuntu.com'
Err:3 http://nl.archive.ubuntu.com/ubuntu hirsute-updates InRelease
  Temporary failure resolving 'nl.archive.ubuntu.com'
Err:4 http://nl.archive.ubuntu.com/ubuntu hirsute-backports InRelease
  Temporary failure resolving 'nl.archive.ubuntu.com'

status.canonical.com does not load either (and other sites on canonical.com domain).

DNS resolution for ubuntu.com:

;; ANSWER SECTION:
ubuntu.com.     18  IN  A   91.189.88.181
ubuntu.com.     18  IN  A   91.189.88.180

Bit these addresses don't ping.

Update

After a reboot, I was able to open ubuntu.com in Firefox, and was able to run apt update. However, pinging ubuntu.com still did nit work. It appears now that ubuntu.com is reachable via IPv6 but not IPv4.

$ dig a ubuntu.com
<...>
;; ANSWER SECTION:
ubuntu.com.     51  IN  A   91.189.88.181
ubuntu.com.     51  IN  A   91.189.88.180
<...>
$ ping 91.189.88.181
PING 91.189.88.181 (91.189.88.181) 56(84) bytes of data.
^C
--- 91.189.88.181 ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 4076ms
$ tracepath 91.189.88.181
 1?: [LOCALHOST]                      pmtu 1500
 1:  _gateway                                              4.869ms 
 1:  _gateway                                              3.077ms 
 2:  no reply
 3:  gv-rc0011-cr101-et119-201.core.as33915.net           20.414ms 
 4:  asd-rc0001-cr101-be156-10.core.as9143.net            15.348ms 
 5:  nl-srk03a-ri1-ae50-0.core.as9143.net                 14.500ms 
 6:  213.46.182.142                                       15.869ms asymm  7 
 7:  ae-2-3210.edge3.London1.Level3.net                   22.430ms asymm  9 
 8:  no reply
 9:  no reply
10:  no reply
11:  no reply
12:  no reply
13:  no reply
14:  no reply

However, if I use IPv6:

$ dig aaaa ubuntu.com
;; ANSWER SECTION:
ubuntu.com.     44  IN  AAAA    2001:67c:1360:8001::2c
ubuntu.com.     44  IN  AAAA    2001:67c:1360:8001::2b

$ ping 2001:67c:1360:8001::2c
PING 2001:67c:1360:8001::2c(2001:67c:1360:8001::2c) 56 data bytes
64 bytes from 2001:67c:1360:8001::2c: icmp_seq=1 ttl=54 time=21.9 ms
64 bytes from 2001:67c:1360:8001::2c: icmp_seq=2 ttl=54 time=23.7 ms
64 bytes from 2001:67c:1360:8001::2c: icmp_seq=3 ttl=54 time=24.3 ms
64 bytes from 2001:67c:1360:8001::2c: icmp_seq=4 ttl=54 time=23.3 ms
^C
--- 2001:67c:1360:8001::2c ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3006ms
rtt min/avg/max/mdev = 21.873/23.277/24.251/0.876 ms
FedKad avatar
cn flag
Can you [edit] your question and add the outputs of `traceroute ubuntu.com` and / or `mtr -r ubuntu.com`?
Ilya Popov avatar
va flag
The problem resolved itself after a reboot. I still don't know what it was.
Ilya Popov avatar
va flag
@FedonKadifeli In fact, the problem still partially remains. I can reach Ubuntu.com by IPv6 but not IPv4. See update.
FedKad avatar
cn flag
If IPv4 for this address is not reachable _consistently_, you can talk to your ISP, because the resolved IPv4 seems to be correct. My `traceroute` or `tracepath 91.189.88.181` command successfully reaches `davybones.canonical.com`
mangohost

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