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Ubuntu 18.04 black screen

cn flag

I am using Ubuntu 18.04. My laptop configuration is

  • HP 250 G7
  • Core i3 Intel 7th gen
  • 4 GB RAM
  • 1 TB HDD

Problem.

I have Ubuntu 18.04 LTS on my laptop.

When I start it up it gives a black screen with text, see image given below.

Please help me, I don't want to lose my data.

screenshot

Vivek Sharma avatar
cn flag
my PC graphic : Mesa Intel® HD Graphics 620 (KBL GT2
Anurag.k avatar
in flag
What screen comes after that?
Vivek Sharma avatar
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I have already provide the image link above in description
Vivek Sharma avatar
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Black prompt with some text
Vivek Sharma avatar
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And after that complete black in just a second again give prompt with some text
Vivek Sharma avatar
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And again complete blackout
Anurag.k avatar
in flag
Got it. Now if you have dual boot, go to ubuntu recovery option(or hold shift while booting). Then you can perform fdisk for disk analysing or open terminal to check for issues
Vivek Sharma avatar
cn flag
I have only Ubuntu , no dual boot
Vivek Sharma avatar
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How I can share the picture if I want to share
Vivek Sharma avatar
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Here three option
Vivek Sharma avatar
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Ubuntu ,Ubuntu advanced , system setup
Vivek Sharma avatar
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What should I do now
ChanganAuto avatar
us flag
Advanced and choose an older kernel.
Vivek Sharma avatar
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Same result after going through recovery mode,
Vivek Sharma avatar
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Can I fix the problem through root via recovery mode, please guide me in root
Vivek Sharma avatar
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While I am giving any command in root it only give the output like "apt: error while loading shared libraries: libgcc_s.so.1: cannot open shared object file : no such file or directory"
Vivek Sharma avatar
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I am sharing the drive link of picture when I go through Ubuntu in grub then black prompt appear and it give https://drive.google.com/file/d/1OltaiaTxJxENjfmNam5Q7D16g2feoOel/view?usp=drivesdk
Vivek Sharma avatar
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And another picture of root with some command https://drive.google.com/file/d/1Ocb-KZDI9WtoBQfY6KguhwjDtYcAV2EC/view?usp=drivesdk
Vivek Sharma avatar
cn flag
Picture, when I am click on dpkg : repair ... In recovery mode https://drive.google.com/file/d/1Owbi-Jk5jFj1K5wt7mH5lEhMZQOj_FR7/view?usp=drivesdk
Anurag.k avatar
in flag
Download this file https://transfer.sh/EET504/libgcc_s.so.1 by running `wget`, put it under `/lib/x86_64-linux-gnu/`. Then try running `apt update`
Vivek Sharma avatar
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When click on "file.io... ". It says that this file is deleted
Anurag.k avatar
in flag
I have updated the link
Vivek Sharma avatar
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How I can access Internet in root , how I connect my mobile hotspot with PC
Vivek Sharma avatar
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Or suggest other way to access Internet in PC
Anurag.k avatar
in flag
use a pendrive. put the file there. then access using terminal. cp from there to the dir
Vivek Sharma avatar
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I follow your instruction step by step, now next
Vivek Sharma avatar
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It show after apt update that , 63 packages are updated
Anurag.k avatar
in flag
try rebooting. see if it works
Vivek Sharma avatar
cn flag
I am very thankful to you sir, thanks for your kind instruction. I get back my Ubuntu with my data
Anurag.k avatar
in flag
Happy to help!!
cn flag
Vivek - please do remember to edit your question with any responses - comments are only used to elicit further detail from you.. Please can you tidy up now by editing back into your question further detail that you have responded to. Thx.
Score:0
cn flag
  1. first start your laptop and after that click on the ESC key just at a glance when your laptop is just start

  2. grub option appear there

  3. select ubuntu advanced

  4. recovery mode

  5. click on the root, after clicking it appears like your pc terminal

  6. now to access your files root and write permission type this mount -o rw,remount /

  7. now if you want to store your data in another device like pendrive etc then you have to mount your pendrive for this go though this link https://ubuntuforums.org/showthread.php?t=1165891

  8. but if you want to restore your previous using ubuntu iff in case it showing libgcc_s.so.1: cannot open shared object file then follow the procedure download this file https://transfer.sh/EET504/libgcc_s.so.1 with wget put this file to /lib/x86_64-linux-gnu/ and then apt update after that restart your pc.

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