Score:1

ProtonVPN doesn't work - Ubuntu 20.05

cn flag

I'm running Ubuntu 20.05 and I am attempting to install ProtonVPN. I've installed the ProtonVPN app but am not able to actually run said app. I've followed the instructions as detailed at the following link

The output from sudo apt-get all looked promising.

After rebooting, nothing happens.

I searched for ProtonVPN and I can see the icon for it. But when I click that icon, nothing happens.

When I run protonvpn from the command line, the error message is:

$ protonvpn
Traceback (most recent call last):
  File "/usr/local/bin/protonvpn", line 7, in <module>
    from protonvpn_cli.cli import main
ImportError: cannot import name 'main' from 'protonvpn_cli.cli' (/usr/lib/python3/dist-packages/protonvpn_cli/cli.py)
~$ protonvpn-cli -v

ProtonVPN CLI v3.9.1 (protonvpn-nm-lib v3.4.1; proton-client v0.6.1)
~$ which python3
/home/me/miniconda3/bin/python3
~$ python3 --version
Python 3.8.5
CrazyTux avatar
us flag
are you trying to run the vpn as a root nor with `sudo` ?
zwets avatar
us flag
To further diagnose the issue, you could try start protonvpn from the command line. Open a terminal and enter `protonvpn`. This should start the GUI application just like the icon does. Either way, you'll need to contact ProtonVPN support.
tnk479 avatar
cn flag
I've added the output from the command line.
N0rbert avatar
zw flag
What do you have for `protonvpn-cli -v` and `which python3; python3 --version`?
tnk479 avatar
cn flag
I've added all three.
calexandru avatar
cn flag
It possibly has to do with it being run within miniconda (or the miniconda interpreter). Since I don't have enough points to comment, I'm writing this as an answer (which actually is not). I would advise to contact support at https://protonvpn.com/support-form as @david said, since they should be able to help you with this issue.
tnk479 avatar
cn flag
will do, thanks. And if I think its worthy, I will add the answer here once ProtonVPN support resolves the issue.
Score:1
cn flag

I had the same problem. /usr/local/bin/protonvpn was an executable file from a previous installation. Renaming/deleting it solved the problem.

gb flag
To add more detail - looking through the debs installed through the linked instructions protonvpn is installed as `/usr/bin/protonvpn` - the file at `/usr/local/bin/protonvpn` (as seen in the error message) must be from some other install - delete or move it out of the way.
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