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I have a laptop that I cannot update. Can anyone please advise me how to get this fixed?

cn flag
xiosrk

I have a problem that occurred when attempting to Upgrade from Ubuntu 20.04.02 LTS to 20.04.03 LTS .

But the thing is, this only happened on one of my laptops. On the other laptop the upgrade procedure was smooth effortless . The ‘good’ laptop is an HP Stream PC-11, 2 GB RAM, Intel Celeron N2840.

The machine I am having difficulty with is a Samsung 9 Series NP900X3D model Laptop (aka New Note 9).

On this laptop, on restarting after installing the upgrade, it could not boot the new system and I was only shown a blank, dark screen.

It’s been working flawlessly for years with Ubuntu as the sole operating system.

After getting nowhere I installed 20.04.03 LTS from a USB, which wiped out the previous system.

Then, with this ’new’ install, I started using the software - including Libre Office, Text editor, Terminal. Everything worked.

I checked for updates using Sytem Update, was informed there were many required and I clicked OK and the update loaded effortlessl. Once the updated system files had finished loading I restarted as prompted. And exactly the same situation occurred - a blank, dark screen on restart.

I have re-installed 20.04.03 LTS from a USB.

In effect, I have a laptop that I cannot update. Can anyone please advise me how to get this fixed?

Details of the Samsung 9 Series NP900X3D model Laptop:

Processor family is 3rd gen Intel Core i5 [ Intel Core i5-3300 Mobile series ] Processor model is i5-3317U (1.7 GHz) 64-bit 4 GB RAM Processor codename is Ivy Bridge.

Many thanks for reading this!

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David avatar
cn flag
David
Typical result of wrong video driver. What is the video card make and model.
2
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ChanganAuto avatar
us flag
ChanganAuto
Unlikely to be a problem with graphics drivers as stated above. https://www.samsung.com/us/business/support/owners/product/series-9-ultrabook-np900x3d/ It has an old Intel iGPU, correct drivers are installed automatically. I'll give some suggestions, not an answer, because it's a weird problem: (...)
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ChanganAuto avatar
us flag
ChanganAuto
First of all check the drive's health, a SSD of that vintage and age has a very high chance of problems. Check BIOS/UEFI and make sure the drive mode is AHCI and if actually UEFI (it is if it had Win8 preinstalled) disable Secure Boot and Fast Boot and any Legacy/CSM. If there's also some "OS selection" setting make sure to select anything other than Windows. There probably some interesting settings to check in Advanced but unfortunately the user's manual is rubbish.
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cn flag
xiosrk
Excellent advice, Thank you! I have disabled Secure Boot - but I think I need to do the rest of what you suggest. I am thinking the laptop may need some careful re-configuration.
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waltinator avatar
it flag
waltinator
Reinstalling the whole OS is poor diagnostic technique. Use the search box on the top of the page to search for "computer boots to a black screen". You're not the first person to encounter a problem like this.
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cn flag
xiosrk
Thank you. I have had a look at the answers and I shall study them.
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