Score:0

Dell DA310 dock is stuck in USB2

cn flag

I own a Dell inspiron 5415, and a usb-c dock DA310

when I run ubuntu 21.10, kernel 5.13.0-23-generic, the dock is recognized as usb2, despite it is usb3, (I tested this with an external usb3 disk and I only get 40mb/s debit). I plug this dock to the only USB-C port, which is indeed an 3.1gen2 port.

here is >usb-devices command output, that shows Ver = 2.01:

T:  Bus=01 Lev=02 Prnt=03 Port=05 Cnt=01 Dev#=  4 Spd=12  MxCh= 0
D:  Ver= 2.01 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=413c ProdID=c010 Rev=00.00
S:  Manufacturer=Dell
S:  Product=Dell DA310
S:  SerialNumber=11AD1D0A80CB3D08262D0B00
C:  #Ifs= 2 Cfg#= 1 Atr=c0 MxPwr=0mA
I:  If#=0x0 Alt= 0 #EPs= 0 Cls=11(blbrd) Sub=00 Prot=00 Driver=(none)
I:  If#=0x1 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=03 Prot=00 Driver=(none)

When I run windows 10, it is running with usb3 bandwidth and speed. Any idea how can it be recognize it as usb3 or how can I force Linux to use a usb3 drivers ?

I you need additional command output just let me know.

Thanks,

Sinn'

heynnema avatar
ru flag
You probably need to update the firmware on the dock. See the dell web site.
sinner73 avatar
cn flag
Oh dear, I did not think about that... Went to to dell and updated DA310 firmware and also the bios firmware from 1.5.0 to 1.6.0 which was flagged as critical update now my usb disk has usb3 debit. thx @heynnema.
James avatar
si flag
@sinner73 Please could you share information on how you updated the firmware for the DA310? On Dell's website, I can see there is a firmware update tool for Windows, but nothing for Linux.
heynnema avatar
ru flag
@James Sometimes FreeDOS can work when you don't have access to Windows. http://www.freedos.org/
Score:0
ru flag

From the comments...

You need to update the firmware on the dock. See the dell web site.

Went to to dell and updated DA310 firmware and also the bios firmware from 1.5.0 to 1.6.0 which was flagged as critical update now my usb disk has usb3 debit.

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