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Both Ethernet and wireless "unclaimed" on new installation

fr flag

I've just installed the latest Ubuntu LTS version from the website. It's a dual boot with Windows 10. All fine but when I boot into Ubuntu, except that I have no internet, no network card is detected (both LAN and wireless work fine on Windows.).

System is new and is as follows:

  • i5 12600KF
  • GTX 1080ti
  • 64 GB DDR4 RAM
  • Motherboard: MSI MAG z690 Tomahawk DDR4 WIFI.

I used the commands that were asked for, note that I couldn't use IP address show dev logical name as I don't really get any logical names in lshw class network... unless I'm doing something wrong.

marius@marius-MS-7D32:~/Desktop$ sudo lshw -class network
[sudo] password for marius:
  *-network UNCLAIMED       
       description: Network controller
       product: Intel Corporation
       vendor: Intel Corporation
       physical id: 14.3
       bus info: pci@0000:00:14.3
       version: 11
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix cap_list
       configuration: latency=0
       resources: memory:63f1c000-63f1ffff
  *-network UNCLAIMED
       description: Ethernet controller
       product: Intel Corporation
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:04:00.0
       version: 03
       width: 32 bits
       clock: 33MHz
       capabilities: pm msi msix pciexpress cap_list
       configuration: latency=0
       resources: memory:63c00000-63cfffff memory:63d00000-63d03fff

marius@marius-MS-7D32:~/Desktop$ lspci -nnk
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:4648] (rev 02)
    DeviceName: Onboard - Other
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
00:01.0 PCI bridge [0604]: Intel Corporation Device [8086:460d] (rev 02)
    Kernel driver in use: pcieport
00:06.0 PCI bridge [0604]: Intel Corporation Device [8086:464d] (rev 02)
    Kernel driver in use: pcieport
00:08.0 System peripheral [0880]: Intel Corporation Device [8086:464f] (rev 02)
    DeviceName: Onboard - Other
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
00:0a.0 Signal processing controller [1180]: Intel Corporation Device [8086:467d] (rev 01)
    DeviceName: Onboard - Other
    Kernel driver in use: intel-pmt
    Kernel modules: intel_pmt
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:7ae0] (rev 11)
    DeviceName: Onboard - Other
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
    Kernel driver in use: xhci_hcd
    Kernel modules: xhci_pci
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:7aa7] (rev 11)
    DeviceName: Onboard - Other
00:14.3 Network controller [0280]: Intel Corporation Device [8086:7af0] (rev 11)
    DeviceName: Onboard - Ethernet
    Subsystem: Intel Corporation Device [8086:0074]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:7ae8] (rev 11)
    DeviceName: Onboard - Other
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
    Kernel driver in use: mei_me
    Kernel modules: mei_me
00:17.0 SATA controller [0106]: Intel Corporation Device [8086:7ae2] (rev 11)
    DeviceName: Onboard - SATA
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
    Kernel driver in use: ahci
    Kernel modules: ahci
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:7ab8] (rev 11)
    Kernel driver in use: pcieport
00:1c.3 PCI bridge [0604]: Intel Corporation Device [8086:7abb] (rev 11)
    Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:7a84] (rev 11)
    DeviceName: Onboard - Other
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:7ad0] (rev 11)
    DeviceName: Onboard - Sound
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:b183]
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel, snd_sof_pci
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:7aa3] (rev 11)
    DeviceName: Onboard - Other
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
    Kernel driver in use: i801_smbus
    Kernel modules: i2c_i801
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:7aa4] (rev 11)
    DeviceName: Onboard - Other
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation GP102 [GeForce GTX 1080 Ti] [10de:1b06] (rev a1)
    Subsystem: ASUSTeK Computer Inc. GP102 [GeForce GTX 1080 Ti] [1043:85f1]
    Kernel driver in use: nvidia
    Kernel modules: nvidiafb, nouveau, nvidia_drm, nvidia
01:00.1 Audio device [0403]: NVIDIA Corporation GP102 HDMI Audio Controller [10de:10ef] (rev a1)
    Subsystem: ASUSTeK Computer Inc. GP102 HDMI Audio Controller [1043:85f1]
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel
02:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd Device [144d:a809]
    Subsystem: Samsung Electronics Co Ltd Device [144d:a801]
    Kernel driver in use: nvme
    Kernel modules: nvme
04:00.0 Ethernet controller [0200]: Intel Corporation Device [8086:15f3] (rev 03)
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7d32]
    Kernel modules: igc

Update: I tried a live version of POP OS, from their official website. Flashed it and tried it live, same issue. No network. I suppose this is a general drivers issue for any system I'd try.

Update #2: Ended up getting a wi-fi dongle just for this. Managed to connect to the internet through it, updated my drivers and all good now.

Btw: If anyone runs into this issue, just know you'll have to load up your LAN Network Card through the terminal.

Cheers

Terrance avatar
id flag
You may want to see the answers https://askubuntu.com/questions/1244745/ubuntu-20-04-intel-network-connectivity-issue-bug-in-igc as the Intel 2.5Gbe Ethernet is not supported out of the box for Ubuntu 20.04 yet.
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