Configuring Request Tracker 5.0.2 with Apache2 on Ubuntu 18.04.6 LTS; Release:18.04;

nil

4/22/23, 10:04 PM

I am trying to install Request Tracker 5.0.2 with Apache2 on VM with config.— Ubuntu 18.04.6 LTS; Release:18.04; and followed the following tutorial to install RT5 https://rt-wiki.bestpractical.com/wiki/ManualInstallation.

So I used the readme from https://docs.bestpractical.com/rt/5.0.2/web_deployment.html for web configuration. When I try to restart the Apache and I try to get my webpage it sends me this message:

You’re almost there!
You haven't yet configured your webserver to run RT. 
You appear to have installed RT's web interface correctly, but haven't yet configured your webserver to "run" the RT server which powers the web interface. 

The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl or FastCGI handler. If you need commercial support, please contact us at [email protected].

I haven’t found what else I must change in Apache’s configuration file.

Here is the code I have in rt.conf:

<VirtualHost rt.example.com(No worries here)>

        AddDefaultCharset UTF-8

        ServerAdmin webmaster@localhost
        DocumentRoot "/opt/rt5/share/html"

        <Location />
            Require all granted
            Options +ExecCGI
            AddHandler fcgid-script fcgi
        </Location>

       <Perl>
            use Plack::Handler::Apache2;
            Plack::Handler::Apache2->preload("/opt/rt5/sbin/rt-server");
       </Perl>

        LogLevel debug ssl:warn

        ErrorLog ${APACHE_LOG_DIR}/error.log
        CustomLog ${APACHE_LOG_DIR}/access.log combined

</VirtualHost>

I tried to work around by following different instructions in this guide and others but still face the same issue:https://hendgrow.com/2020/09/25/how-to-install-rt-5-robust-high-volume-ticketing-system-ubuntu-20-04-with-mariadb-and-apache2/

If any more information is needed, please let me know. Thanks in advance for any help!

100

0 + 0

server

apache2

webserver

nil

4/23/23, 12:55 AM

@matigo With ScriptAlias / /opt/rt5/sbin/rt-server.fcgi/ I got this issue: Internal Server Error: The server encountered an internal error or misconfiguration. tried to stop apache2 and restart: apachectl stop but got following error: apache2: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1. Set the 'ServerName' directive globally to suppress this message found suggestion: https://askubuntu.com/questions/256013/apache-error-could-not-reliably-determine-the-servers-fully-qualified-domain-n updated the server name; the issue repeated

nil

4/23/23, 1:00 AM

Also, this line in the above code is shown as an issue: "use Plack::Handler::Apache2;" so I commented the whole <perl> ... </ perl> part but I cannot find another way to edit the webserver's configuration file to instruct it to use RT's mod_perl or FastCGI handler as this is the method suggested in the documentation.

matigo

4/23/23, 1:01 AM

The `ServerName` thingie isn't particularly important usually. If you're seeing an HTTP 500 (Internal Server) error, then there should be something more specific and actionable in the `/var/log/apache2/error.log` file letting you know exactly what the problem is, such as a missing file or directory.

nil

4/23/23, 1:26 AM

@matigo Thank you! Yes, this is what I found in the error log as the core issue but I cannot find much information around: Since your configuration exists (/opt/rt5/etc/RT_SiteConfig.pm) but is not writable, I'm refusing to do anything. [fcgid:warn] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server [core:error] End of script output before headers: rt-server.fcgi I really appreciate your feedback!

matigo

4/23/23, 1:43 AM

If you run `sudo service apache2 reload` (*not* `restart`), does the system start up properly?

nil

4/23/23, 1:50 AM

Let us [continue this discussion in chat](https://chat.stackexchange.com/rooms/132556/discussion-between-nil-and-matigo).

Elon Musk

I sit in a Tesla and translated this thread with Ai:

EN: Configuring Request Tracker 5.0.2 with Apache2 on Ubuntu 18.04.6 LTS; Release:18.04;

TH: การกำหนดค่า Request Tracker 5.0.2 ด้วย Apache2 บน Ubuntu 18.04.6 LTS; เผยแพร่:18.04;

RO: Configurarea Request Tracker 5.0.2 cu Apache2 pe Ubuntu 18.04.6 LTS; Lansare:18.04;

RU: Настройка Request Tracker 5.0.2 с Apache2 в Ubuntu 18.04.6 LTS; Релиз: 18.04;

VI: Định cấu hình Trình theo dõi yêu cầu 5.0.2 với Apache2 trên Ubuntu 18.04.6 LTS; Phát hành: 18.04;

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