Score:0

headset combo microphone works earphones don't work

et flag

I have a self-built desktop using MSI MPGZ390 motherboard with onboard sound chip Realtek ALC1220P Codec. The headset is Hyperx Cloud Core with 2 3.5mm jacks plugged into front of computer. It is a dual-boot system and the headset works fine on Windows 10. On Ubuntu the earphones work fine on Firefox/YouTube. Audio CDs are also good. On Settings/Sound/Output Device when clicking on "Test" there is no sound. Speaking into microphone shows a signal under Input Device.

aq flag
so only the 'test' buttons aren't playing sound? make sure the output profile is set right. You can also run `pavucontrol` and it will tell you what device it's trying to play the test sound out of.
beachcomber avatar
et flag
Yes, that's correct. pavucontrol/outputdevices shows the same as settings/sound/outputdevices "Built-in Audio Analogue Stereo". I tried to upload images of pavucontrol etc. but without success.
Score:0
ca flag

I had the same issue with the USB version of the HyperX headset. I first tried upgrading to Ubuntu 22.04 but then the output would always go to my other headset regardless of what I selected as output in the settings.

Removing pulseaudio settings and restarting it solved it for me:

rm -r ~/.config/pulse; pulseaudio -k

Solution found in this thread:
Why do the Sound Settings ignore the Output Device?
I suspect that the original issue may have been corrupt pulseaudio settings too.

Pilot6 avatar
cn flag
While this link may answer the question, it is better to include the essential parts of the answer here and provide the link for reference. Link-only answers can become invalid if the linked page changes. - [From Review](/review/late-answers/1255738)
Anders avatar
ca flag
Good point. Updated.
mangohost

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