Join Log in
Score:1
Niflax avatar Ubuntu

Can't install Ubuntu 21.10 on my laptop

in flag
Niflax

So a few months ago I decided to install Ubuntu 21.10 on my ASUS X541U laptop from a live USB device, everything went fine and could use it for a few days, but I couldn't set up wifi so I resinstalled Ubuntu. And then I couldn't get to the installation screen, I could only get to the update screen and then everything froze. I tried everything I could do but nothing worked.

I did managed to use the "Try Ubuntu" button in graphic mode and worked, but didn't worked when I tried to install it, same problem as before.

Now I'm stuck with this error, it appears each time I use "Try Ubuntu".

enter image description here

85
0 + 0
heynnema avatar
ru flag
heynnema
Boot to a Ubuntu Live USB, open `terminal`, type `sudo dmidecode -s bios-version`, then go to manufacturer's web site and check for a newer BIOS. Start comments to me with @heynnema or I'll miss them.
0
Reply
Niflax avatar
in flag
Niflax
@heynnema I've tried that, but I can't find the newer BIOS version and it seems I have the most recent version.
0
Reply
heynnema avatar
ru flag
heynnema
Show me the output of the dmidecode command, and tell me the EXACT make/model # of your computer. You've written ASUS X541U, but there must be more to it... like X541UA or X541UAK, etc.
0
Reply
Niflax avatar
in flag
Niflax
@heynnema The model is ASUS X451U, the model number is G9N0CV133268383. The output for the dmidecode command is `X541UA.307`
0
Reply
heynnema avatar
ru flag
heynnema
Your BIOS is current. I don't have any further suggestions for you.
0
Reply
Score:2
avatar Ubuntu
in flag
matigo

These can be resolved by making some changes in your UEFI/BIOS, but not all notebooks allow people to change the settings. That said, let's look at the two issues:

[Firmware Bug]: No firmware reserved region can cover this RMRR

To resolve this, you will need to disable VT-d.

[Firmware Bug]: ACPI region does not cover the response buffer.

To resolve this, you will need to disable TPM. Note that a lot of notebooks will not allow people to do this.

If you can only disable VT-d, then the machine will boot properly after showing the ACPI region message. If the machine continues to freeze during the installation process, you may need to disable acpi at boot. Here is how:

  1. Reboot the machine

  2. At the Grub menu, make sure the "Try Ubuntu" menu item is highlighted, then press the E key.

  3. Go to the line that contains quiet splash and add acpi=off to the end. Everything should look like this: Grub Config

  4. Press F10 to boot with those settings.

Now you should be able to install Ubuntu without the system stalling on you. Do note that after installing Ubuntu, you will need to once again update your boot configuration to have acpi=off. This answer will walk you through that process.

0 + 0
Niflax avatar
in flag
Niflax
So I did tried to disable VT-d, and I could use the "Try Ubuntu" button, but I'm still stick at the update and software screen when I'm trying to install.
0
Reply
in flag
matigo
@Niflax I've updated the answer to include some additional steps that should work for your machine.
0
Reply
Niflax avatar
in flag
Niflax
Almost worked. The installation went great with no problem, until the end it said "Execution of «grub-install/dev/sda has failed». This error is fatal" and then the installation stoped.
0
Reply
in flag
matigo
Have you disabled Legacy Boot mode in your UEFI/BIOS?
0
Reply
Niflax avatar
in flag
Niflax
Nope , I haven't, I'll try that
0
Reply
Niflax avatar
in flag
Niflax
So I tried to find the legacy boot mode in my UEFI/BIOS, and I don't really find it, I did found something similar in the USB configuration of the BIOS/UEFI named Legacy USB Support, I don't know of this could help in any way.
0
Reply
ธงชาติไทย
Elon Musk
I sit in a Tesla and translated this thread with Ai:

mangohost

Post an answer

Most people don’t grasp that asking a lot of questions unlocks learning and improves interpersonal bonding. In Alison’s studies, for example, though people could accurately recall how many questions had been asked in their conversations, they didn’t intuit the link between questions and liking. Across four studies, in which participants were engaged in conversations themselves or read transcripts of others’ conversations, people tended not to realize that question asking would influence—or had influenced—the level of amity between the conversationalists.