Score:0

Gnome Tweaks- Extensions fails to open

us flag

The Tweaks app opens with no problems to me, but when it comes to opening the Extensions app, the app instantly crashes, Ubuntu doesnt even prompt me to report a crash and etc. Restarting the GNOME shell, restarting the whole pc didnt work for me, I tried reinstalling gnome-tweaks several times but nothing. If someone could help me I would appreciate it.

Ubuntu Version: "21.10"

GNOME Version: 40.4.0

dido@dido:/$ ls -al ~/.local/share/gnome-shell/extensions

total 8

drwxrwxr-x 2 dido dido 4096 Feb 20 22:13 .

drwx------ 3 dido dido 4096 Feb 21 00:43 ..

dido@dido:~/linux-wallpaperengine/build$ ls -al /usr/share/gnome-shell/extensions

total 20

drwxr-xr-x 5 root root 4096 Oct 12 23:45 .

-xr-x 7 root root 4096 Oct 12 23:48 ..


drwxr-xr-x 2 root root 4096 Oct 12 23:45 [email protected]

drwxr-xr-x 3 root root 4096 Oct 12 23:45 [email protected]

drwxr-xr-x 3 root root 4096 Oct 12 23:45 [email protected]
dido@dido:~/linux-wallpaperengine/build$ gnome-shell-extension-prefs
The gnome-shell-extension-prefs program is deprecated.

Run gnome-extensions-app (from the gnome-shell-extension-prefs package)
for extension management, or use the gnome-extensions command line tool.

Extensions can use the ExtensionUtils.openPrefs() method.
dido@dido:~/linux-wallpaperengine/build$
dido@dido:~/linux-wallpaperengine/build$ ls -al /var/crash
total 21916
drwxrwsrwt  2 root     whoopsie    4096 Feb 20 22:14 .
drwxr-xr-x 14 root     root        4096 Oct 12 23:54 ..
-rw-r-----  1 dido     whoopsie 9561763 Feb 20 19:26 _usr_bin_gjs-console.1000.crash
-rw-r--r--  1 dido     whoopsie       0 Feb 20 12:12 _usr_bin_gjs-console.1000.upload
-rw-------  1 whoopsie whoopsie      37 Feb 20 12:12 _usr_bin_gjs-console.1000.uploaded
-rw-r--r--  1 dido     whoopsie       0 Feb 17 13:28 _usr_bin_shotwell.1000.upload
-rw-------  1 whoopsie whoopsie      37 Feb 17 13:28 _usr_bin_shotwell.1000.uploaded
-rw-r-----  1 dido     whoopsie 9444044 Feb 20 22:14 _usr_lib_xorg_Xorg.1000.crash
-rw-r-----  1 dido     whoopsie 3411133 Feb 20 12:13 _usr_share_discord_Discord.1000.crash
-rw-r--r--  1 dido     whoopsie       0 Feb 20 12:13 _usr_share_discord_Discord.1000.upload
-rw-------  1 whoopsie whoopsie      37 Feb 20 12:13 _usr_share_discord_Discord.1000.uploaded
vanadium avatar
cn flag
Better try reinstalling the extensions app if that is the one crashing: `gnome-shell-extension-prefs`
Danail Tenev avatar
us flag
Forgot to mention this, but I tried this too
heynnema avatar
ru flag
Edit your question and show me `ls -al ~/.local/share/gnome-shell/extensions` and `ls -al /usr/share/gnome-shell/extensions`. Also go to https://extensions.gnome.org/local/ and see if that works. Report back. Start comments to me with @heynnema or I'll miss them.
Danail Tenev avatar
us flag
@heynnema edited.
heynnema avatar
ru flag
Thanks for the edit. It looks fine. Open the `terminal` and type `gnome-shell-extension-prefs` and edit the output that appears in the `terminal` into your question. Also show me `ls -al /var/crash`.
Danail Tenev avatar
us flag
edited again @heynnema
heynnema avatar
ru flag
See my initial answer. It's just a starting place. Report back. What processor do you have?
heynnema avatar
ru flag
Show me `sudo dmidecode -s bios-version`, and tell me the EXACT make/model of your computer or motherboard.
Danail Tenev avatar
us flag
my bios version is 1.4.1, my laptop is a dell vostro 3578 with an i7-8550U @heynnema
heynnema avatar
ru flag
@DanailTenev Thanks for the information. Please see the BIOS update in my answer. Report back.
heynnema avatar
ru flag
@DanailTenev If my answer helps to solve the problem, please remember to accept it by clicking on the checkmark icon that appears just to the left of my answer. Thanks!
heynnema avatar
ru flag
Status please...
heynnema avatar
ru flag
Status please...
Score:0
ru flag

You're experiencing a LOT of crashes besides the Extensions app. Let's get a few basics out of the way first...

Processor

i7-8550U

BIOS

Dell Vostro 3578

You have a very old BIOS version 1.4.1 from Jun 14, 2018. There's a newer BIOS available, version 1.16.0 from Jan 17, 2022, and can be downloaded here.

File System Check

  • boot to a Ubuntu Live DVD/USB in “Try Ubuntu” mode
  • open a terminal window by pressing Ctrl+Alt+T
  • type sudo fdisk -l
  • identify the /dev/sdXX device name for your "Linux Filesystem"
  • type sudo fsck -f /dev/sdXX, replacing sdXX with the number you found earlier
  • repeat the fsck command if there were errors
  • type reboot

Memory Test

Go to https://www.memtest86.com/ and download/run their free memtest to test your memory. Get at least one complete pass of all the 4/4 tests to confirm good memory. This may take a few hours to complete.

Danail Tenev avatar
us flag
ok I did that, my mem test is 4/4.
heynnema avatar
ru flag
@DanailTenev Did you do the BIOS update and the fsck?
mangohost

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