Score:1

Bluetooth Low Energy is not working on INTEL Nuc and Ubuntu 20.04

am flag

I am currently trying to connect my Intel NUC with Bluetooth 5.1 to my phone via Bluetooth Low Energy.

When I start a BLE scan from my phone I can't find the NUC. When I run a normal Bluetooth scan, I can find it.

Also, the command sudo hcitool lescan on the NUC returns an I/O Error. While sudo hcitool scan works perfect. Solution at this post https://stackoverflow.com/questions/22062037/hcitool-lescan-shows-i-o-error doesn't work for me.

Could it be that BLE is turned off or blocked somehow? Are there any settings to check this or enable it?

Intel NUC Version: NUC11TNKv7

Intel NUC OS: Ubuntu 20.04

Bluetooth Version: 5.1 (build in no dongle)

Output of lspci -nnk :

00:00.0 Host bridge [0600]: Intel Corporation Device [8086:9a14] (rev 01)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9a49] (rev 01)
    DeviceName: Onboard - Video
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel modules: i915
00:06.0 PCI bridge [0604]: Intel Corporation Device [8086:9a09] (rev 01)
    Kernel driver in use: pcieport
00:07.0 PCI bridge [0604]: Intel Corporation Device [8086:9a25] (rev 01)
    Kernel driver in use: pcieport
00:07.2 PCI bridge [0604]: Intel Corporation Device [8086:9a27] (rev 01)
    Kernel driver in use: pcieport
00:08.0 System peripheral [0880]: Intel Corporation Device [8086:9a11] (rev 01)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
00:0d.0 USB controller [0c03]: Intel Corporation Device [8086:9a13] (rev 01)
    DeviceName: Onboard - Other
    Kernel driver in use: xhci_hcd
00:0d.2 USB controller [0c03]: Intel Corporation Device [8086:9a1b] (rev 01)
    DeviceName: Onboard - Other
    Subsystem: Device [2222:1111]
00:0d.3 USB controller [0c03]: Intel Corporation Device [8086:9a1d] (rev 01)
    DeviceName: Onboard - Other
    Subsystem: Device [2222:1111]
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:a0ed] (rev 20)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:a0ef] (rev 20)
    DeviceName: Onboard - Other
00:14.3 Network controller [0280]: Intel Corporation Device [8086:a0f0] (rev 20)
    DeviceName: Onboard - Ethernet
    Subsystem: Intel Corporation Device [8086:0070]
    Kernel driver in use: iwlwifi
    Kernel modules: iwlwifi
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:a0e8] (rev 20)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: intel-lpss
    Kernel modules: intel_lpss_pci
00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:a0e9] (rev 20)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: intel-lpss
    Kernel modules: intel_lpss_pci
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:a0e0] (rev 20)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: mei_me
    Kernel modules: mei_me
00:16.3 Serial controller [0700]: Intel Corporation Device [8086:a0e3] (rev 20)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: serial
00:17.0 SATA controller [0106]: Intel Corporation Device [8086:a0d3] (rev 20)
    DeviceName: Onboard - SATA
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: ahci
    Kernel modules: ahci
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:a0b1] (rev 20)
    Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:a082] (rev 20)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:a0c8] (rev 20)
    DeviceName: Onboard - Sound
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel, snd_sof_pci
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:a0a3] (rev 20)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: i801_smbus
    Kernel modules: i2c_i801
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:a0a4] (rev 20)
    DeviceName: Onboard - Other
    Subsystem: Intel Corporation Device [8086:3003]
01:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983 [144d:a808]
    Subsystem: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983 [144d:a801]
    Kernel driver in use: nvme
    Kernel modules: nvme
58:00.0 Ethernet controller [0200]: Intel Corporation Device [8086:15f2] (rev 03)
    Subsystem: Intel Corporation Device [8086:3003]
    Kernel driver in use: igc
    Kernel modules: igc

You guys would help me tremendously....

David avatar
cn flag
Hello. Maybe it is just me but if you have no access to the computer and can not reboot it I can not see how you will trouble shoot it. Sure, Bluetooth can be turned off.
Nicooost avatar
am flag
Hello, i have access to the computer. I could restart it. But it does not help. Bluetooth is activated and works. Only the BLE does not work.
David avatar
cn flag
It may not be supported by that hardware. Please review and edit your question as to what you can and can not do it is confusing.
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