Wi-Fi Ubuntu driver unclaimed after installing driver

Farid Fakhry

11/19/23, 11:26 PM

When running lshw -C network I get this for the Wi-Fi adapter (USB tethering works fine) :

*-network:0 DISABLED      
       description: Wireless interface
       product: Wi-Fi 6 AX201
       vendor: Intel Corporation
       physical id: 14.3
       bus info: pci@0000:00:14.3
       logical name: wlp0s20f3
       version: 20
       serial: 28:df:eb:22:2c:0c
       width: 64 bits
       clock: 33MHz
       capabilities: bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=iwlwifi driverversion=6.0.9-060009-generic firmware=71.058653f6.0 QuZ-a0-jf-b0-71.u latency=0 link=no multicast=yes wireless=IEEE 802.11
       resources: iomemory:600-5ff irq:16 memory:600324c000-600324ffff

So I tried installing the corresponding driver from Intel (https://www.intel.ca/content/www/ca/en/support/articles/000005511/wireless.html) copying the ucode file into /lib/firmware/ and rebooted system.

Still the same message and no Wi-Fi. This laptop used to be a Windows laptop, I erased windows and installed brand new Ubuntu 22.04, kernel v15

I would appreciate any pointers / possible resolution

Edit #1 :

output of modprobe iwlwifi && dmesg | grep iwl : paste bin link, output too big for askubuntu

Edit #2:

Tried upgrading the kernel to 6.0.9, still not working. however it did go from unclaimed to DISABLED

Edit #3: Replaced output link for dmesg for output with new kernel, replaced lshw output by output with new kernel

Edit#4: Backport is not installed

279

0 + 7

networking

intel

drivers

22.04

chili555

11/20/23, 3:07 AM

Please edit your question to include the result of the terminal command: `sudo modprobe iwlwifi && sudo dmesg | grep iwl` Welcome to Ask Ubuntu.

chili555

11/20/23, 2:21 PM

Let's see the same command from kernel version 6.0.9, please.

chili555

11/20/23, 8:53 PM

May we see: `sudo dkms status` if backport is installed, remove it: `sudo apt purge backport-iwlwifi-dkms` Reboot and tell us if: `sudo dmesg | grep iwl` still returns the same errors.

chili555

11/20/23, 11:42 PM

From your dmesg: *iwlwifi 0000:00:14.3: Hardware error detected. Restarting.* The only possibility I can conceive of is a hardware issue. Does it work as expected in Windows? Or some other Linux version?

Farid Fakhry

11/20/23, 11:45 PM

it worked before i switchd to ubuntu, i'm gona install windows and let you know

Farid Fakhry

11/21/23, 4:07 AM

it does work on windows

chili555

11/21/23, 1:58 PM

I regret that I have no further suggestions. Sorry.

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