Wire desktop shows white screen

Inspector_Me

11/28/23, 10:45 PM

Since today my Wire desktop app only shows a white screen. It starts with the usual loading screen and fetching messages but then shows a blank page only. Messages get delivered - I get the respective notifications - so it is not an issue with the connection but with displaying. Menu dropdowns appear but if I select e.g. Preferences, nothing shows up.

I am on Ubuntu 22.04 LTS, the issue appears on both tested systems. It also appears on both the snap-version and installation via deb-package. I tried restarting, reinstalling, resizing the window and changing Ubuntu themes, with no effect.

Starting wire from the terminal shows an error and warnings:

Error org.freedesktop.DBus.Error.Failed: cannot find desktop file "/var/lib/snapd/desktop/applications/wire_Wire.desktop"

(wire-desktop:11969): Gtk-WARNING **: 23:24:37.624: Theme parsing error: gtk.css:1413:23: 'font-feature-settings' is not a valid property name

(wire-desktop:11969): Gtk-WARNING **: 23:24:37.627: Theme parsing error: gtk.css:3286:25: 'font-feature-settings' is not a valid property name

(wire-desktop:11969): Gtk-WARNING **: 23:24:37.628: Theme parsing error: gtk.css:3748:23: 'font-feature-settings' is not a valid property name

The file in /var/lib/snapd/desktop/applications/ is named wire_wire.desktop (no capital 'w'). I don't know where the wrong name is stored but I renamed the file to wire_Wire.desktop, which solved the error but not the white screen. Uninstalling gtk_common_themes resolved the warnings but the white screen still persists.

I'm happy for any ideas!

354

1 + 0

white-screen

22.04

Score:0

Ubuntu

Inspector_Me

11/29/23, 10:15 AM

I solved the problem now by installing via debian repository github.com/wireapp/wire-desktop/.... Both the regular and internal (beta) version are working fine (although, of course, the message history is lost on every reinstallation).

I still do not know what caused the issue with the debian package and snap install, though.

+ 0

Elon Musk

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