Score:0

Why is my system crashing after using Spotify?

yt flag

i have just newly started using Ubuntu and i have been facing a problem since this morning. As i installed Spotify from Ubuntu software and started using it, it functions fine and plays normally. But as soon as I click anywhere else in the window, the entire system freezes. What can I do?

lc flag
What version of Spotify? Is it installed as a Snap or as a native package? Is your machine fully updated? Are you also refreshing Snaps when you update?
MichaelKnight avatar
zw flag
First off, have you tried uninstalling and reinstalling Spotify? It might help. Also, ensure your system and all your drivers are up to date – those updates can sometimes resolve such problems.
Score:1
vu flag

This seems to be a known bug with applications using Electron (Spotify, Slack, Chrome, etc).

For the good news, disabling OpenGL in thoses apps may fix the problem.

  • For Spotify and Slack, you can go to Ubuntu settings -> Applications -> Spotify/Slack and uncheck opengl: Allow access to OpenGL stack
  • For Slack, you can also disable it from the app (rapidly before it crashes !), in
    • Preferences -> Advanced -> Other options -> check Disable hardware accelaration

If it still doesn't work, we will have to wait for the fix ; A bug fix was released in January 2023, but not yet for Ubuntu, sorry !

Nadir Sidi avatar
ua flag
Thank you for this, I thought I was going crazy! I noticed Spotify and Prospect Mail started freezing my Ubuntu lately and had to stop using them. It makes sense that's it's a bug with Electron.
EliseEtc avatar
vu flag
@NadirSidi I found a workaround ! I updated the answer accordingly, I hope it works for you :)
Nadir Sidi avatar
ua flag
Thank you @EliseEtc
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