I upgraded from 18.04 to 20.04 a few days back. Everything worked great and looked good. I had some issues with TimeShift and Deja-Dup, which I sorted out.
When I viewed my computer the next morning to check on the backup status - I could not type in the password box. I use a USB 3.0 4K four-port KVM so sometimes I lose the mouse or keyboard. I power-cycled the KVM but still could not type in the box.
I remotely connected and rebooted, but was presented with a ton of USB errors and it never got to the Gnome desktop.
After going into recovery mode via GRUB, I discovered the problem was usb 3-1. Output of lsusb for Bus 003 follows:
Bus 003 Device 007: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 003 Device 006: ID 8087:0029 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Motherboard: Gigabyte X570 Aorus Master - updated to BIOS firmware version F35
Experience: > 40 years, Unix, Mainframes, PCs, RaspberryPi, Sun, HP, Windows, Linux, ...
I can live without any USB 2.0 devices - Ubuntu does not boot if I plug devices into the 2.0 ports, so I suspect something on the motherboard has failed. I tried disabling the legacy USB ports in the BIOS, but that did not work.
I can purchase a USB 2.0 adapter and install it - but I need to bypass the current issue to use my computer.
Suggestions are welcome - I only have around two years experience with Ubuntu (mostly using the GUI or terminal dealing with fstab, devices, networking), but have done systems-level work on many flavors of Unix and have a ton of hardware experience.
Output from dmesg: (for the first minute - it keeps repeating forever)
[ 3.009220] usb 3-1: new low-speed USB device number 2 using xhci_hcd
[ 3.145229] usb 3-1: device descriptor read/64, error -71
[ 3.385451] usb 3-1: device descriptor read/64, error -71
[ 3.625429] usb 3-1: new low-speed USB device number 3 using xhci_hcd
[ 3.757337] usb 3-1: device descriptor read/64, error -71
[ 3.997412] usb 3-1: device descriptor read/64, error -71
[ 4.521675] usb 3-1: new low-speed USB device number 4 using xhci_hcd
[ 4.522810] usb 3-1: Device not responding to setup address.
[ 4.730504] usb 3-1: Device not responding to setup address.
[ 4.937650] usb 3-1: device not accepting address 4, error -71
[ 5.065675] usb 3-1: new low-speed USB device number 5 using xhci_hcd
[ 5.066529] usb 3-1: Device not responding to setup address.
[ 5.274437] usb 3-1: Device not responding to setup address.
[ 5.481665] usb 3-1: device not accepting address 5, error -71
[ 36.713240] usb 3-1: new low-speed USB device number 8 using xhci_hcd
[ 36.841253] usb 3-1: device descriptor read/64, error -71
[ 37.081247] usb 3-1: device descriptor read/64, error -71
[ 37.321225] usb 3-1: new low-speed USB device number 9 using xhci_hcd
[ 37.457297] usb 3-1: device descriptor read/64, error -71
[ 37.701250] usb 3-1: device descriptor read/64, error -71
[ 38.221235] usb 3-1: new low-speed USB device number 10 using xhci_hcd
[ 38.221614] usb 3-1: Device not responding to setup address.
[ 38.429611] usb 3-1: Device not responding to setup address.
[ 38.641226] usb 3-1: device not accepting address 10, error -71
[ 38.769233] usb 3-1: new low-speed USB device number 11 using xhci_hcd
[ 38.769705] usb 3-1: Device not responding to setup address.
[ 38.977699] usb 3-1: Device not responding to setup address.
[ 39.185222] usb 3-1: device not accepting address 11, error -71
[ 49.957239] usb 3-1: new low-speed USB device number 12 using xhci_hcd
[ 50.093245] usb 3-1: device descriptor read/64, error -71
[ 50.329250] usb 3-1: device descriptor read/64, error -71
[ 50.565754] usb 3-1: new low-speed USB device number 13 using xhci_hcd
[ 50.693934] usb 3-1: device descriptor read/64, error -71
[ 50.929820] usb 3-1: device descriptor read/64, error -71
[ 51.449760] usb 3-1: new low-speed USB device number 14 using xhci_hcd
[ 51.450764] usb 3-1: Device not responding to setup address.
[ 51.658746] usb 3-1: Device not responding to setup address.
[ 51.865916] usb 3-1: device not accepting address 14, error -71
[ 51.993575] usb 3-1: new low-speed USB device number 15 using xhci_hcd
[ 51.994515] usb 3-1: Device not responding to setup address.
[ 52.202718] usb 3-1: Device not responding to setup address.
[ 52.409419] usb 3-1: device not accepting address 15, error -71
From syslog - about 5 seconds of output: (a repeating pattern starts...)
Jan 6 00:00:01 dug02 rsyslogd: [origin software="rsyslogd" swVersion="8.2001.0" x-pid="1044" x-info="https://www.rsyslog.com"] rsyslogd was HUPed
Jan 6 00:00:01 dug02 systemd[1]: logrotate.service: Succeeded.
Jan 6 00:00:01 dug02 systemd[1]: Finished Rotate log files.
Jan 6 00:00:03 dug02 kernel: [28682.402291] usb 3-1: new low-speed USB device number 88 using xhci_hcd
Jan 6 00:00:03 dug02 kernel: [28682.534744] usb 3-1: device descriptor read/64, error -71
Jan 6 00:00:03 dug02 kernel: [28682.770637] usb 3-1: device descriptor read/64, error -71
Jan 6 00:00:03 dug02 kernel: [28683.006700] usb 3-1: new low-speed USB device number 89 using xhci_hcd
Jan 6 00:00:03 dug02 kernel: [28683.134742] usb 3-1: device descriptor read/64, error -71
Jan 6 00:00:04 dug02 kernel: [28683.370758] usb 3-1: device descriptor read/64, error -71
Jan 6 00:00:04 dug02 kernel: [28683.478513] usb usb3-port1: attempt power cycle
Jan 6 00:00:04 dug02 kernel: [28683.890689] usb 3-1: new low-speed USB device number 90 using xhci_hcd
Jan 6 00:00:04 dug02 kernel: [28683.891578] usb 3-1: Device not responding to setup address.
Jan 6 00:00:04 dug02 kernel: [28684.099911] usb 3-1: Device not responding to setup address.
Jan 6 00:00:05 dug02 kernel: [28684.306707] usb 3-1: device not accepting address 90, error -71
Jan 6 00:00:05 dug02 kernel: [28684.434699] usb 3-1: new low-speed USB device number 91 using xhci_hcd
Jan 6 00:00:05 dug02 kernel: [28684.435641] usb 3-1: Device not responding to setup address.
Jan 6 00:00:05 dug02 kernel: [28684.643346] usb 3-1: Device not responding to setup address.
Jan 6 00:00:05 dug02 kernel: [28684.850699] usb 3-1: device not accepting address 91, error -71
Jan 6 00:00:05 dug02 kernel: [28684.851357] usb usb3-port1: unable to enumerate USB device
Jan 6 00:00:05 dug02 kernel: [28684.994291] usb 3-1: new low-speed USB device number 92 using xhci_hcd
Jan 6 00:00:05 dug02 kernel: [28685.126731] usb 3-1: device descriptor read/64, error -71
I just want to use my system again - but nothing I have tried so far has worked. I am willing to disable "Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub" - but my attempts so far have not worked.
Getting into "recovery" mode from GRUB was a challenge - I will try and remove it there - but I am not optimistic.
Update:
I created a USB boot device with Ubuntu 22.04.1 and got some of the same messages when booting, but Gnome started and the messages stopped. It appears to be a difference between the base and updated versions of 20.04.
Working on unbinding the USB 2.0 root hub - hoping that will get past this problem.
Booting the old system is rough. The messages going to the console do not stop - I used to know how to redirect them...
With the USB issues - getting into recovery mode only happens in 1 of 40 reboot attempts. (using shift and ESC)
Using the Ubuntu 22.04.1 system does let me poke around and try and fix things - I just need to find the magic bullet.
Update2: Upgraded to 22.04 last night - still having similar issues. The console shows the same set of errors but now drops into a tty login and will not start Gnome. (manual attempts to start it fail)
I have no network settings when my systems comes up, so I have to manually configure the network for my 10GB adapter.
The system is reachable from rsh/putty but I hope to get Gnome running again so I can get to my VMs I created. I copied the drives off - so I could get at my data, but my Windows 10 systems data was not really accessible.
Final update: I upgraded to 22.04 using terminal - it did not install Gnome. I did that and now I can boot to Ubuntu again! :-)
Was getting really tired of using just terminal for everything - felt like I was back in the 1980's on a mainframe - almost.
I still am getting a ton of errors in the logs - but my system is back to normal-ish. I need to see if I can find a way to disable the USB hub on the motherboard and install a USB 2.0 card. I suspect that should resolve the hardware issues.
