Ubuntu 22.04 suspend only lock the screen

linux newbie here. Sorry for my bad english before. So i have Acer Aspire Vero AV15-51 laptop running Ubuntu 22.04.2 LTS. Overall, everythings run great (except fingerprint login always failure to match my fingerprint). But my main problem is my laptop cannot suspend properly. When i close the lid or click on suspend option, the screen is going black but the fan still spinning, and wake up when i press a key or open the lid up.

Things that i've tried before writing post here:

1. run systemctl suspend from terminal
2. editing /etc/systemd/sleep.conf and enable this line: AllowSuspend=yes AllowHybridSleep=yes SuspendMode=platform standby
3. switching from wayland to xorg on login screen and vice versa
4. installing intel driver for intel iris xe : https://dgpu-docs.intel.com/installation-guides/ubuntu/ubuntu-jammy-legacy.html
5. run pm-utils suspend from terminal

all things above returning a same condition, black screen (locked) with spinning fan.

this is the output from inxi -Fxxz

System:
  Kernel: 5.19.0-35-generic x86_64 bits: 64 compiler: N/A Desktop: GNOME 42.5
    tk: GTK 3.24.33 wm: gnome-shell dm: GDM3
    Distro: Ubuntu 22.04.2 LTS (Jammy Jellyfish)
Machine:
  Type: Laptop System: Acer product: Aspire AV15-51 v: V1.01
    serial: <superuser required>
  Mobo: TGL model: Jade_TL v: V1.01 serial: <superuser required>
    UEFI: Insyde v: 1.01 date: 07/20/2021
Battery:
  ID-1: BAT1 charge: 40.8 Wh (81.3%) condition: 50.2/53.2 Wh (94.3%)
    volts: 11.9 min: 11.6 model: COSMX AP20CBL serial: <filter>
    status: Discharging
CPU:
  Info: quad core model: 11th Gen Intel Core i5-1155G7 bits: 64 type: MT MCP
    arch: Tiger Lake rev: 2 cache: L1: 320 KiB L2: 5 MiB L3: 8 MiB
  Speed (MHz): avg: 2076 high: 2500 min/max: 400/4500 cores: 1: 2500
    2: 2500 3: 737 4: 2500 5: 2500 6: 2500 7: 2500 8: 871 bogomips: 39936
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics]
    vendor: Acer Incorporated ALI driver: i915 v: kernel ports: active: eDP-1
    empty: HDMI-A-1 bus-ID: 0000:00:02.0 chip-ID: 8086:9a49
  Device-2: Chicony HD User Facing type: USB driver: uvcvideo bus-ID: 1-8:3
    chip-ID: 04f2:b72b
  Display: x11 server: X.Org v: 1.21.1.3 compositor: gnome-shell driver: X:
    loaded: modesetting unloaded: fbdev,vesa gpu: i915 display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96
  Monitor-1: eDP-1 model: AU Optronics res: 1920x1080 dpi: 142
    diag: 394mm (15.5")
  OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2)
    v: 4.6 Mesa 23.0.0-devel (git-4b077ffb98) direct render: Yes
Audio:
  Device-1: Intel Tiger Lake-LP Smart Sound Audio
    vendor: Acer Incorporated ALI driver: sof-audio-pci-intel-tgl
    bus-ID: 0000:00:1f.3 chip-ID: 8086:a0c8
  Sound Server-1: ALSA v: k5.19.0-35-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: no
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel
    bus-ID: 0000:00:14.3 chip-ID: 8086:a0f0
  IF: wlp0s20f3 state: up mac: <filter>
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Acer Incorporated ALI driver: r8169 v: kernel port: 3000
    bus-ID: 0000:01:00.0 chip-ID: 10ec:8168
  IF: enp1s0 state: down mac: <filter>
  IF-ID-1: zt7nnaznga state: unknown speed: 10 Mbps duplex: full
    mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-10:4 chip-ID: 8087:0026
  Report: hciconfig ID: hci0 rfk-id: 2 state: up address: <filter>
    bt-v: 3.0 lmp-v: 5.2 sub-v: 237e
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
    v: 0.6 bus-ID: 0000:00:0e.0 chip-ID: 8086:9a0b
Drives:
  Local Storage: total: 476.94 GiB used: 55.62 GiB (11.7%)
  ID-1: /dev/nvme0n1 vendor: Kingston model: OM8PDP3512B-AA1
    size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> temp: 43.9 C
Partition:
  ID-1: / size: 116.78 GiB used: 28.69 GiB (24.6%) fs: ext4
    dev: /dev/nvme0n1p3
  ID-2: /boot/efi size: 486 MiB used: 6.1 MiB (1.2%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 7.63 GiB used: 0 KiB (0.0%) priority: -2
    dev: /dev/nvme0n1p2
Sensors:
  System Temperatures: cpu: 27.8 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 329 Uptime: 21m Memory: 15.41 GiB used: 3.11 GiB (20.2%)
  Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.3.0 alt: 11/12
  Packages: 2126 apt: 2098 flatpak: 11 snap: 17 Shell: Bash v: 5.1.16
  running-in: gnome-terminal inxi: 3.3.13

any suggestion for what should i do? or do i need to check something in my system? if yes, please tell me the command on terminal. thank you before and have a nice day!