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Wireless headphones (USB Dongle/Bluetooth) are detected but no sound

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I have a problem with my wireless headphones that can be connected via USB Dongle & Bluetooth (Logitech G435).

So the problem is that the system (Ubuntu 22.04) detects my headphones, I can see them in Input/Output section, I can even hear sound in headphones when I click "Test" button, however when it comes to sound in any other app (browser, notifications, skype, music, etc.) - the sound is played via my laptop speakers. The same behavior is with Bluetooth connection.

I can make it work by using pavucontrol tool by manual disabling speakers (here is a screenshot of pavucontrol configuration). In this case headphones work fine, but I'd like to configure it properly without doing any manual actions each time when I'm turning on my headphones.

My investigations:

  1. This issue appears only on this headphones. I've tried several other headphones and they work fine (USB/Minijack/Bluetooth connections).
  2. This issue appears only on Ubuntu. On the same laptop but on Windows everything works perfectly. I've also tried a PS5 console & MacBook - everything is good.

Could you please help me with resolving this issue?

Sadaharu Wakisaka avatar
pl flag
Welcome to AskUbuntu. The product has a bunch of bad reviews. Its early lot has buggy firmware. 1) Update firmware 2) Ask Logitech to fix the problem
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