After a quick read of your issue I suspect that it is group policy related.
If you configure Group Policies correctly, they provide a stable secure reliable environment
There are a number of areas that need be taken into account
• Enabling Remote Desktop on the Computer
• Who is allowed to do this?
• Are you using firewalls
I have a single GPO which applies to all computers and users which works reliably.
The Domain structure is as follows:
Group Policy Management
Forest: Your-Domain-Name,local
Domains
v Your-Domain-Name.local
Company Name OU - I created my GPO here
o _Users
o Computers
Desktops
Laptops
Servers
- Create a new GPO named
CN_GPO-001 Add IT Support to Local Admin & RDP
- On the Scope Tab, check Security Filtering it should contain:
Authenticated Users
Domain Computers
- Edit the GPO Goto:
Computer Configuration
Policies
Windows Settings
Security Settings
Restricted Groups
• Group = BUILTIN\Administrators
• Members = YOUR-DOMAIN-NAME\ItsupportUser,
YOUR-DOMAIN-NAME\G-IT Support group,
YOUR-DOMAIN-NAME\Domain Admins,
YOUR-DOMAIN-NAME\adobeupdate,
YOUR-DOMAIN-NAME\AdministratorUser
• Group = BUILTIN\Remote Desktop Users
• Members = YOUR-DOMAIN-NAME\G-IT Support group
YOUR-DOMAIN-NAME\Itsupport User
Windows Firewall with Advanced Security
Windows Firewall with Advanced Security
Global Settings
Policy Setting
Policy version 2.26
Disable stateful FTP Not Configured
Disable stateful PPTP Not Configured
IPsec exempt Not Configured
IPsec through NAT Not Configured
Preshared key encoding Not Configured
SA idle time Not Configured
Strong CRL check Not Configured
Inbound Rules
Name Description
Remote Desktop - Shadow (TCP-In) Inbound rule for the Remote Desktop service to allow
shadowing of an existing Remote Desktop session.
(TCP-In)
This rule might contain some elements that cannot be interpreted by the current version of GPMC reporting module
Enabled True
Program %SystemRoot%\system32\RdpSa.exe
Action Allow
Security Require authentication
Authorized computers
Authorized users
Protocol 6
Local port Any
Remote port Any
ICMP settings Any
Local scope Any
Remote scope Any
Profile All
Network interface type All
Service All programs and services
Allow edge traversal True
Group Remote Desktop
Remote Desktop - User Mode (UDP-In) Inbound rule for the Remote Desktop service to allow
RDP traffic. [UDP 3389]
This rule might contain some elements that cannot be interpreted by the current version of GPMC reporting module
Enabled True
Program %SystemRoot%\system32\svchost.exe
Action Allow
Security Require authentication
Authorized computers
Authorized users
Protocol 17
Local port 3389
Remote port Any
ICMP settings Any
Local scope Any
Remote scope Any
Profile All
Network interface type All
Service termservice
Allow edge traversal False
Group Remote Desktop
Remote Desktop - User Mode (TCP-In) Inbound rule for the Remote Desktop service to allow
RDP traffic. [TCP 3389]
This rule might contain some elements that cannot be interpreted by the current version of GPMC reporting module
Enabled True
Program %SystemRoot%\system32\svchost.exe
Action Allow
Security Require authentication
Authorized computers
Authorized users
Protocol 6
Local port 3389
Remote port Any
ICMP settings Any
Local scope Any
Remote scope Any
Profile All
Network interface type All
Service termservice
Allow edge traversal False
Group Remote Desktop
Inbound Rule for RDP Port 3389 Inbound Rule for RDP Port 3389
This rule might contain some elements that cannot be interpreted by the current version of GPMC reporting module
Enabled True
Program Any
Action Allow
Security Require authentication
Authorized computers
Authorized users
Protocol 6
Local port 3389
Remote port Any
ICMP settings Any
Local scope Any
Remote scope Any
Profile Domain
Network interface type All
Service All programs and services
Allow edge traversal False
Group
Connection Security Settings
None
Administrative Templates
I have added the ADMX files for the 2 versions of Windows Builds, IE 20H2 and 21H1
Administrative Templates
Policy definitions (ADMX files) retrieved from the local computer.
Windows Components/Remote Desktop Services/Remote Desktop Session Host/Connections
Policy Setting Comment
Allow users to connect remotely by using Remote Desktop Services Enabled
User Configuration (Enabled)
Policies
Administrative Templates
Policy definitions (ADMX files) retrieved from the local computer.
Windows Components/Remote Desktop Services/Remote Desktop Session Host/Connections
Policy Setting Comment
Set rules for remote control of Remote Desktop Services user sessions Enabled
Hope this helps