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Can't connect to sql server by instance name

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I have a user 'user_1' requesting access to sql server 'server1'. The user_1 is in domain 'domain1' and the sql server 'server1' is in domain2.

After I granted the user with permission, he found he couldn't connect to the server using name 'server1'. Instead, he has to connect using the name 'server1.domain2' (its FQDN).

I myself have no problem connecting to the server using either instance name only or FQDN, but why he has to connect using FQDN?

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