Score:-1

Sending Mail Fail with NDR '554 5.2.0 STOREDRV.Deliver.Exception:ObjectNotFoundException'

tk flag

there is a problem in sending some mails to one user, some random mails sent normally to any recipient expect one user, which return a NDR as follow

Remote Server returned '554 5.2.0 STOREDRV.Deliver.Exception:ObjectNotFoundException.MapiExceptionNotFound; Failed to process message due to a permanent exception with message The process failed to get the correct properties. 16.55847:E1040000, 17.43559:000000002E010000000000000000000000000000, 20.52176:010F80880C00103100000000, 20.50032:010F80887C17000000000000, 0.35180:010F8088, 255.23226:75010000, 255.27962:02000000, 255.17082:0F010480, 0.21857:14000000, 4.21921:0F010480, 255.27962:FA000000, 255.1494:80030400, 0.44680:05000780, 8.45434:8DE63CC31F0C9E479A6B920D61D0A54800000000, 5.10786:0000000031352E30312E323137362E3031323A5359532D45584730322D5052442D573A34343632363739322D643739622D343663362D396539362D3537633632633930303336320000000000, 255.1750:00000000, 255.27962:06000000, 255.17082:B9040000, 0.24929:00000780, 4.21921:B9040000, 255.27962:A1000000, 255.17082:B9040000, 0.27745:0F010480, 4.21921:B9040000, 255.27962:07000000, 0.26881:3837372D, 255.21817:B9040000, 0.20385:65312D32, 4.28577:0F010480, 0.32001:05000780, 4.29953:0F010480, 0.32768:A1000000, 4.33024:0F010480 [Stage: CreateMessage]'

and to solve the problem we just make any modification to the mail subject and it sent successfully (i.e. add a space to the mail subject)

Did any one face this problem before

Score:0
cn flag

The issue has been documented in this link STOREDRV.Deliver.Exception:ObjectNotFoundException.MapiExceptionNotFound - Exchange | Microsoft Docs

It says the issue occurs if the Clutter feature is enabled for the user but the Clutter folder is missing in the user's mailbox. You may need to disable Clutter for the user, then check if the issue still persist.

1.In Outlook on the web, click Settings in the upper-right corner.

2.Click My app settings, click Mail, and then click Clutter.

3.Clear the Separate items identified as clutter check box, and then click Save.

Mahmoud Moawad avatar
tk flag
we don't have the clutter feature in our environment, we have exchange servers 2016
Score:0
cn flag

The issue may occur with the database.

Try creating a new database and then move a mailbox in it to test.

If the issue still persist, run below command to fix it.

New-MailboxRepairRequest -Mailbox username -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview -Archive
Jose Ortega avatar
de flag
This one will no longer be the goto command since this could create bigger issues than solutions on Exo backend.
cn flag
Hi, is there any update? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.
mangohost

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