Email still connected to former server leading to emails being rejected

Jackie Murphy

8/21/23, 9:02 AM

I’m head of a small NFP charity. We had our website transferred to GoDaddy by a friend a year or so later we engaged a local web company to build a new website including transferring it onto their onshore server. The problem is that our emails are being rejected by even Hotmail because the up address error messages claim are being sent from an IP address which up look up says belongs to GoDaddy. I understand super basic stuff but this is baffling and frustrating plus it’s hampering our work. Our current server says that we are on their Australian server and we have long closed the account we had with GoDaddy. If someone could please help us resolve this issue with simple instructions we’d be so grateful.

0 + 0

email-bounces

Malik

8/21/23, 9:09 AM

My frist instinct would say, that you maybe moved your mailserver to somewhere else, but did not edited your SFP record to reflect those changes. The SFP record declares publicly which server/ipaddresses are allowed to send mail in your name and which are not.

Jackie Murphy

8/21/23, 2:13 PM

Thanks Malik. I’ll follow that up.

djdomi

8/21/23, 5:09 PM

open a support ticket on the hoster, they are responsible for the network and services

Jackie Murphy

8/21/23, 5:49 PM

Feeling a little daft with this question but what is the hoster?

Elon Musk

I sit in a Tesla and translated this thread with Ai:

EN: Email still connected to former server leading to emails being rejected

TH: อีเมลยังคงเชื่อมต่อกับเซิร์ฟเวอร์เดิม ทำให้อีเมลถูกปฏิเสธ

RO: Email still connected to former server leading to emails being rejected

RU: Электронная почта все еще подключена к прежнему серверу, что приводит к отклонению электронных писем

VI: Email vẫn kết nối với máy chủ cũ dẫn đến email bị từ chối

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