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No Ethernet Connection after installing Xubuntu 21.04

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I recently helped to install on my friend's computer the Xubuntu 21.04 (before was Win7 network ok), but, for my surprise when he logged to the computer (only able to connect to ethernet) no ethernet connection. I don't have the access to his desktop at the moment.

The messages are No Ethernet Connection (icon near the clock xfce)

The Network Card was recognized with command ip a s as enp2s5, tried dhclient enp2s5 but didn't work, tried to setting up a manual ip, with network-manager, but it didn't work either.

When clicking in the Network icon, the network is enabled.

Phone is connecting to the network of the modem, but the computer it not

Ethtool not installed and it can't be installed (no network connection)

  • Manual Connection it seems connected although the symbol remains <..> and not the double arrows
  • Automatic Connection (DHCP): It says it's requiring an address

What can I do for help him?

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