Score:2

bluetooth headphones stopped working after updating to 21.10

cn flag

After updating to 21.10 today i cant pair and connect my bluetooth headphones (Sony WH-1000XM4), bluetooth itself is working as i can connect and use a bluetooth mouse. The headphones worked flawlessly before the update. I use kde on x11 as my de. I've tried to sudo systemctl restart bluetooth to no effect. Is there a way to get them to work again?

edit: bluetoothctl actually shows that i can pair the headphones but connecting fails with an error:org.bluez.Error.Failed

pasman pasmański avatar
mx flag
What sound server you use: pulseaudio or pipewire (check `pactl info` output)
Sikora77 avatar
cn flag
@pasmanpasmański i use pulseaudio
pasman pasmański avatar
mx flag
WH1000XM2 works on Ubuntu (gnome de). Maybe you should repeat pair+trust steps ?
Sikora77 avatar
cn flag
already done that a few times, does not seem to work, in bluetoothctl everything seems fine but it just does not connect, when i try to do that i get protocol not available error
pasman pasmański avatar
mx flag
You may check installed packages : `apt list --installed '*blue*'` , compare with https://pastebin.com/u713BDgx
Sikora77 avatar
cn flag
here's the output: bluedevil bluez-cups bluez-obexd/impish,now 5.60-0ubuntu2 amd64 [installed,automatic] bluez/impish,now 5.60-0ubuntu2 amd64 [installed] gir1.2-gnomebluetooth-1.0/impish,now 3.34.5-3 amd64 [installed,automatic] gnome-bluetooth/impish,now 3.34.5-3 amd64 [installed] libbluetooth3/impish,now 5.60-0ubuntu2 amd64 [installed,automatic] libgnome-bluetooth13/impish,now 3.34.5-3 amd64 [installed,automatic] libkf5bluezqt-data/impish,impish,now 5.86.0-0ubuntu1 all [installed,automatic] libkf5bluezqt6/ qml-module-org-kde-bluezqt Had to delete a few links cuz they wouldnt fit
pasman pasmański avatar
mx flag
pulseaudio-module-bluetooth is in it ?
Sikora77 avatar
cn flag
wasnt there, installed it and restarted bluetooth but it didnt fix it
Score:0
id flag

I had the exact same problem that you are describing, also after upgrade to 21.10. For me, the solution described here worked, except the module was already there so I had to --reinstall:

sudo apt install --reinstall pulseaudio-module-bluetooth
pactl load-module module-bluetooth-discover

Then remove and pair the device again.

Sikora77 avatar
cn flag
thank you so much, worked like a charm
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