I have two Ubuntu installations and my newer laptop can connect properly with Video Capture card on USB3.0, but desktop can only connect with USB2.0. Any ideas as to what the issues might be connecting USB3.0 for this card on my desktop?
Linux comp1 5.11.0-38-generic #42~20.04.1-Ubuntu SMP Tue Sep 28 20:41:07 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
Comp1 - USB3.0 (works):
Bus 002 Device 028: ID 0fd9:006a Elgato Systems GmbH Game Capture HD60 S+
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 5000M
|__ Port 1: Dev 28, If 4, Class=Audio, Driver=snd-usb-audio, 5000M
|__ Port 1: Dev 28, If 2, Class=Human Interface Device, Driver=usbhid, 5000M
|__ Port 1: Dev 28, If 0, Class=Video, Driver=uvcvideo, 5000M
|__ Port 1: Dev 28, If 3, Class=Audio, Driver=snd-usb-audio, 5000M
|__ Port 1: Dev 28, If 1, Class=Video, Driver=uvcvideo, 5000M
|__ Port 3: Dev 2, If 0, Class=Mass Storage, Driver=usb-storage, 5000M
[94726.756256] usb 2-1: new SuperSpeed Gen 1 USB device number 28 using xhci_hcd
[94726.776799] usb 2-1: LPM exit latency is zeroed, disabling LPM.
[94726.777495] usb 2-1: New USB device found, idVendor=0fd9, idProduct=006a, bcdDevice= 0.01
[94726.777507] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=4
[94726.777513] usb 2-1: Product: Game Capture HD60 S+
[94726.777517] usb 2-1: Manufacturer: Elgato
[94726.777521] usb 2-1: SerialNumber: 000656BD81000
[94726.785555] uvcvideo: Found UVC 1.10 device Game Capture HD60 S+ (0fd9:006a)
[94726.831531] uvcvideo 2-1:1.0: Entity type for entity Input 1 was not initialized!
[94726.831792] input: Game Capture HD60 S+: Game Capt as /devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input37
[94726.833979] hid-generic 0003:0FD9:006A.001E: hiddev0,hidraw0: USB HID v1.01 Device [Elgato Game Capture HD60 S+] on usb-0000:00:14.0-1/input2
Linux comp2 5.11.0-40-generic #44~20.04.2-Ubuntu SMP Tue Oct 26 18:07:44 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
Comp2 - UBS3.0 (does not work):
Bus 011 Device 002: ID 0fd9:006a Elgato Systems GmbH
/: Bus 11.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 5000M
[ 5320.978128] usb 11-1: new SuperSpeed Gen 1 USB device number 2 using xhci_hcd
[ 5320.995251] usb 11-1: LPM exit latency is zeroed, disabling LPM.
[ 5321.185177] xhci_hcd 0000:05:00.0: WARN Cannot submit Set TR Deq Ptr
[ 5321.185189] xhci_hcd 0000:05:00.0: A Set TR Deq Ptr command is pending.
[ 5321.195242] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe9400 flags=0x0020]
[ 5321.195268] usb 11-1: config index 0 descriptor too short (expected 522, got 10)
[ 5321.195283] usb 11-1: config 1 descriptor has 1 excess byte, ignoring
[ 5321.195291] usb 11-1: config 1 has 0 interfaces, different from the descriptor's value: 5
[ 5321.395365] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe7400 flags=0x0020]
[ 5321.395401] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe7440 flags=0x0020]
[ 5321.395429] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe7480 flags=0x0020]
[ 5321.395455] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe74c0 flags=0x0020]
[ 5321.395479] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe7540 flags=0x0020]
[ 5321.395503] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe7500 flags=0x0020]
[ 5321.395527] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe7580 flags=0x0020]
[ 5321.395552] xhci_hcd 0000:05:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0015 address=0xcffe75c0 flags=0x0020]
[ 5321.395564] xhci_hcd 0000:05:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 0 comp_code 4
[ 5321.395577] xhci_hcd 0000:05:00.0: Looking for event-dma 00000000cfff8180 trb-start 00000000cfff81a0 trb-end 00000000cfff81c0 seg-start 00000000cfff8000 seg-end 00000000cfff8ff0
[ 5331.570638] usb 11-1: string descriptor 0 read error: -110
[ 5331.570659] usb 11-1: New USB device found, idVendor=0fd9, idProduct=006a, bcdDevice= 0.01
[ 5331.570669] usb 11-1: New USB device strings: Mfr=1, Product=2, SerialNumber=4
[ 5336.690557] usb 11-1: can't set config #1, error -110
Comp2 - USB2.0 (works):
Bus 001 Device 008: ID 0fd9:006b Elgato Systems GmbH Game Capture HD60 S+
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/5p, 480M
|__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M
|__ Port 3: Dev 6, If 1, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 3: Dev 6, If 2, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 3: Dev 6, If 0, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 2: Dev 4, If 1, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 2: Dev 4, If 0, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 3: Dev 8, If 0, Class=Video, Driver=uvcvideo, 480M
|__ Port 3: Dev 8, If 1, Class=Video, Driver=uvcvideo, 480M
|__ Port 3: Dev 8, If 2, Class=Human Interface Device, Driver=usbhid, 480M
|__ Port 3: Dev 8, If 3, Class=Audio, Driver=snd-usb-audio, 480M
|__ Port 3: Dev 8, If 4, Class=Audio, Driver=snd-usb-audio, 480M
[ 5418.049282] usb 11-1: USB disconnect, device number 2
[ 5426.893039] usb 1-3: new high-speed USB device number 7 using ehci-pci
[ 5427.268949] usb 1-3: New USB device found, idVendor=0fd9, idProduct=006b, bcdDevice= 0.00
[ 5427.268966] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=4
[ 5427.268975] usb 1-3: Product: Game Capture HD60 S+
[ 5427.268982] usb 1-3: Manufacturer: Elgato
[ 5427.268987] usb 1-3: SerialNumber: 000656BD81000
[ 5427.331207] uvcvideo: Found UVC 1.10 device Game Capture HD60 S+ (0fd9:006b)
[ 5427.486285] uvcvideo 1-3:1.0: Entity type for entity Input 1 was not initialized!
[ 5427.486534] input: Game Capture HD60 S+: Game Capt as /devices/pci0000:00/0000:00:12.2/usb1/1-3/1-3:1.0/input/input41
[ 5427.560595] hid-generic 0003:0FD9:006B.000B: hiddev2,hidraw4: USB HID v1.01 Device [Elgato Game Capture HD60 S+] on usb-0000:00:12.2-3/input2
Update for the information:
Comp1:
BIOS: N22ET65W (1.42 )
MBoard: 20L7CTO1WW
CPU: Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz
Comp2:
BIOS: 1604
Manufacturer: ASUSTeK COMPUTER INC.
Product Name: M5A97 EVO
Version: Rev 1.xx
CPU: AMD Phenom(tm) II X6 1100T
total used free shared buff/cache available
Mem: 15Gi 1.9Gi 5.2Gi 4.0Mi 8.6Gi 13Gi
Swap: 15Gi 0B 15Gi
Distro on both: Ubuntu 20.04.3 LTS
