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Running Ubuntu 20.04.3 as dual boot shows problems with USB 2 ports and trying to install it using only PS/2 keyboard stuck the installer at updates

fr flag

I downloaded Ubuntu 20.04.3 LTS

I created a bootable Ubuntu USB stick

I created 50GB partition for that.

My motherboard is: Gigabyte 990XA-UD3, the USB flash drive with the Ubuntu is connected to USB 3 port.

In the BIOS, I change in the Boot Option Priorities that the Boot Option #1 is UEFI: USB and Boot Option #2 is Windows Boot Manager, when I restart the PC, I got a screen with the following options:

Ubuntu
Ubuntu (safe graphics)
OEM install (for manufacturers)
Boot from next volume
UEFI Firmware Settings

In my PC, I have 512GB SSD with Windows 10 installed on it, and two old HDDs, one with size of 500GB and the other one with size of 1TB. My previous Windows 7 is installed on one of them, I just keep them as additional storage.

After I choose Ubuntu from the options, I got some device descriptor read/64, error -32 lines.

The first line is unsupported SPROM revisions: 11.

Then, the Ubuntu OS welcome window shows up and I choose the Try Ubuntu after that I choose the Install Ubuntu 20.04.3 LTS from the search to install it. In the stage of Updates and other software I choose Normal installation and Download updates while installing Ubuntu and Install third-party software for graphics and Wi-Fi hardware and additional media formats

Couple seconds after I choose Continue the whole system got stuck.

Beforehand, I tried to find a solution to why my mouse does not respond when I move it, I work with tutorial that said that I need to edit: sudo gedit /etc/default/grub and change one the lines to GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i8042.nomux i8024.noloop" but when I try to run sudo update-grub I get an error. error:failed to get canonical path of /cow After trying several approaches to that problem with no success, I left it for now and I used only the keyboard to install Ubuntu.

As I explained, the system got stuck so after searching for solution, I found this: https://appuals.com/how-to-fix-ubuntu-20-04-installer-stuck-at-updates/

I located the partition where Windows is installed but the using Shift+F10 not open up the options to choose Unmount

The partition is /dev/sdb4

After searching about some of the lines that appeared like: USB device not accepting address or device descriptor read/64, error -32

I found that Gigabyte motherboards have some issues with 64 bit kernel and after that I found this: USB ports not working on Gigabyte 990XA-UD3 (except USB 3)

So, I enabled XHCI/ECHI, still got the same problems.

After that, I connected the mouse to USB 3 port and now its working but still when I try to install Ubuntu, it is getting stuck at the same stage.

Right clicking on /dev/sdb4 partition in GParted don't show the Unmount option and the Mount option is grayed out.

I also tried to launch Ubuntu (safe graphics) instead, got the same problem.

How do I fix these problems?

Thanks.

Nmath avatar
ng flag
Did you verify the integrity of the ISO download? And did you verify the integrity of the flash to USB? Does the installation media pass integrity checks?
au flag
this guy had to enable IOMMU and edit the grub. https://www.linuxquestions.org/questions/linux-hardware-18/usb-ports-not-working-on-gigabyte-990xa-ud3-4175671928/
in flag
Your motherboard doesn’t have any USB3.x ports as it was manufactured 10 years ago. Do you have a USB card in one of the expansion slots? If you have Nvidia graphics, you may need to set the `nomodeset` boot option
fr flag
@Nmath I downloaded a new ISO file and I get `ubuntu-20.04.3-desktop-amd64.iso: OK` but how do I check the integrity of the flash to USB and the integrity check of he installation media? Thanks.
fr flag
@MichaelMantion I tried also to enable IOMMU but when I try to edit `/boot/grub/grub.cfg` by running `sudo gedit /boot/grub/grub.cfg` it opens a new file with no content in it. In the file /etc/default/grub I changed the line to: `GRUB_CMDLINE_LINUX_DEFAULT="quiet iommu=soft quiet splash"` saved and rebooted. But when I run `sudo update-grub` I get the same error of `error:failed to get canonical path of /cow`
fr flag
@matigo No, I have an AMD Radeon GPU in my primary 16X expansion slot and ASUS PCI-E Wi-Fi card on other expansion slot.
fr flag
@Nmath The part of the installation worked with the new ISO that I verified it before. Thanks.
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