Score:0

Notebook shuts down after /usr/lib/update-notifier/package-system-locked

cn flag

I am running Budgie 20_04 on a notebook. Recently my notebook shut down several times unintentionally while I was using it on power supply. Seconds before shutting down I see:

Executing command [USER=root] [TTY=unknown] [CWD=/home/jojo] [COMMAND=/usr/lib/update-notifier/package-system-locked]

and a few seconds later:

kernel: thermal thermal_zone0: acpitz: critical temperature reached, shutting down

By that time there was no ventilator blowing, no heavy using of the notebook. As I already wrote: 'unintentionally' and unexpected.

Any idea what causes this and how to prevent?

Thank you in advance

Sadaharu Wakisaka avatar
pl flag
Welcome to AskUbuntu, what is your laptop model and manufacturer name?
cn flag
It is a 'TUXEDO Polaris 17 - Gen1' with Intel Core i7-10750H | NVIDIA GeForce RTX 1650Ti.
Sadaharu Wakisaka avatar
pl flag
It is a famous high energy consumption gaming machine; you should put it on the cooling equipment. Do not put it on the wooden table or carpet, or something similar to keep it warm (less efficient to radiate). Check your CPU fan is operational and give a best air circulation around the laptop. Or you can send it back to the manufacturer.
cn flag
Thank you for the hint, but I doubt that the place of the notebook or the CPU fan is the problem. The CPU fan works in other cases and cools as expected. The time slot beween COMMAND=/usr/lib/update-notifier/package-system-locked and 'acpitz: critical temperature reached, shutting down' is just 4 seconds. This is too short to heat the CPU from 50 to 100° Celsius and preventing the CPU fan to blow.
Sadaharu Wakisaka avatar
pl flag
In our normal sense, a 45 Watt heater can't make the entire box 50 centigrade higher in 4 seconds. There should be many things go wrong with the box itself. I would choose an option to send back to the manufacturer and never buy such a small box for gaming purpose, it should be big as a workstation or a non gaming laptop.
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