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Device plugged in to system via USB 3.0 PCI-e card is pushed to 2.0lsusb

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mazer

I have a FebSmart FS-U2-Pro PCIe 2 Port USB 3.0 Card in my system that I have a scanner connected to the port. It has been working fine for some time but now the scanner has moved Bus and is being recognized as a USB 2.0 not 3.0. Running lsusb -t I can see that the device is showing "Driver=, 480M". Before when the system was running it displayed as "Driver=usbfs, 5000M".

I can't find a driver for the PCIe card nor am I aware of how to install one if I were able to as I only have terminal access to the system (new to shell script).

I have tried unsuccessfully to disable autosuspend even with tlp.

Currently running Ubuntu 18.04.3 LTS (Linux 5.0.0-37)

/:  Bus 12.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 5000M
/:  Bus 11.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
    |__ Port 2: Dev 2, If 0, Class=Miscellaneous Device, Driver=, 480M
    |__ Port 2: Dev 2, If 1, Class=Miscellaneous Device, Driver=, 480M
    |__ Port 2: Dev 2, If 2, Class=Miscellaneous Device, Driver=, 480M
/:  Bus 10.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 10000M
/:  Bus 09.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
/:  Bus 08.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 10000M
/:  Bus 07.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
/:  Bus 06.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 10000M
/:  Bus 05.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
/:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 10000M
/:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
    |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/7p, 480M
        |__ Port 3: Dev 3, If 0, Class=Mass Storage, Driver=usb-storage, 480M
        |__ Port 4: Dev 4, If 0, Class=Vendor Specific Class, Driver=ftdi_sio, 12M
        |__ Port 7: Dev 5, If 2, Class=Audio, Driver=snd-usb-audio, 480M
        |__ Port 7: Dev 5, If 0, Class=Video, Driver=uvcvideo, 480M
        |__ Port 7: Dev 5, If 3, Class=Audio, Driver=snd-usb-audio, 480M
        |__ Port 7: Dev 5, If 1, Class=Video, Driver=uvcvideo, 480M
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/10p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/16p, 480M
    |__ Port 2: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 12M
    |__ Port 13: Dev 3, If 0, Class=Hub, Driver=hub/4p, 480M
        |__ Port 1: Dev 4, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
        |__ Port 1: Dev 4, If 1, Class=Human Interface Device, Driver=usbhid, 1.5M
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guiverc avatar
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guiverc
You're on a very out-dated system, using an EOL & *unpatched* kernel, with details you pasted showing you've not applied security upgrades & CVE fixes since weeks before 20 Feb 2020 (https://fridge.ubuntu.com/2020/02/12/ubuntu-18-04-4-lts-released/ shows the ISO date with installed systems upgrading weeks before that date; a fully upgraded system now reports as 18.04.6 though). I hope your box is off-line, and I'd recommend applying security fixes & upgrades asap if you are in fact using Ubuntu 18.04 LTS.
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