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Can't setup fingerprint authentication on HP ENVY x360

mx flag

Currently running Ubuntu 22.04.2* LTS. Clearly there's a fingerprint device on my machine:

Bus 003 Device 003: ID 04f3:0c4c Elan Microelectronics Corp. ELAN:ARM-M4

And after I run the command:

sudo service fprintd status

I get the following message telling me that the service is currently active and running:

● fprintd.service - Fingerprint Authentication Daemon
     Loaded: loaded (/lib/systemd/system/fprintd.service; static)
     Active: active (running) since Tue 2023-03-07 20:35:26 WET; 9s ago
       Docs: man:fprintd(1)
   Main PID: 4381 (fprintd)
      Tasks: 5 (limit: 18842)
     Memory: 1.5M
        CPU: 51ms
     CGroup: /system.slice/fprintd.service
             └─4381 /usr/libexec/fprintd

HP-ENVY-x360-Convertible-15-es1xxx systemd[1]: Starting Fingerprint Authentication Daemon...
HP-ENVY-x360-Convertible-15-es1xxx systemd[1]: Started Fingerprint Authentication Daemon.

But when I run the final command to setup the fingerprint:

fprintd-enroll -f right-index-finger

I get the following error message:

Impossible to enroll: GDBus.Error:net.reactivated.Fprint.Error.NoSuchDevice: No devices available

Any help is appreciated. I'm open to providing more information if required.

waltinator avatar
it flag
See https://askubuntu.com/questions/1312168/fingerprint-reader-hp-envy-x360-13-recognises-the-reader-but-cannot-use-in-20?rq=1
waltinator avatar
it flag
Does this answer your question? [Fingerprint reader HP Envy X360 13 - recognises the reader, but cannot use in 20.10](https://askubuntu.com/questions/1312168/fingerprint-reader-hp-envy-x360-13-recognises-the-reader-but-cannot-use-in-20)
mcsmachado avatar
mx flag
@guiverc I mistakenly wrote 20.04.2 LTS. The correct Ubuntu version I'm using is 22.04.2. LTS
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