This is a new Kubuntu install. I cannot reproduce this problem. It happens intermittently.
The screen will go black. As in the backlight will turn off. And none of the buttons seem to react. Not even the power button (which is set to power down the machine).
The keyboard backlight (which is on when this happens) will remain lit.
I have to hard reboot to get the system back.
HERE is the wierd thing
This happens at least once per day (going on 4 days).
The system will always reopen the exact same things I was working on from the very first time it happened.
E.G.:
- Chapter 2 of the KDE Help Center
- Quick Settings -- System Settings
- Firefox (blank)
Here is the Laptop's info:
Kubuntu Version 22.10
txtechnician-hp-kubuntu
description: Notebook
product: HP Beats 15 Notebook PC (G6R14UA#ABA)
vendor: Hewlett-Packard
version: 097A100000403D00000620180
serial: 5CD4263953
width: 64 bits
capabilities: smbios-2.8 dmi-2.8 smp vsyscall32
configuration: boot=normal chassis=notebook family=103C_5335KV G=N L=CON B=HP S=PAV sku=G6R14UA#ABA uuid=34444335-3632-3933-3533-6cc21766a394
*-core
description: Motherboard
product: 22A8
vendor: Hewlett-Packard
physical id: 0
version: 90.10
serial: PEKFC008J6T7UA
slot: Base Board Chassis Location
*-firmware
description: BIOS
vendor: American Megatrends Inc.
physical id: 0
version: F.10
date: 06/09/2014
size: 64KiB
capacity: 4MiB
capabilities: pci upgrade shadowing cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer acpi usb smartbattery biosbootspecification netboot uefi
*-cache:0
description: L1 cache
physical id: d
slot: L1 CACHE
size: 192KiB
capacity: 192KiB
clock: 1GHz (1.0ns)
capabilities: pipeline-burst internal write-back unified
configuration: level=1
*-cache:1
description: L2 cache
physical id: e
slot: L2 CACHE
size: 4MiB
capacity: 4MiB
clock: 1GHz (1.0ns)
capabilities: pipeline-burst internal write-back unified
configuration: level=2
*-memory
description: System Memory
physical id: 16
slot: System board or motherboard
size: 8GiB
capabilities: ecc
configuration: errordetection=multi-bit-ecc
*-bank:0
description: SODIMM [empty]
product: A1_PartNum0
vendor: A1_Manufacturer0
physical id: 0
serial: A1_SerialNum0
slot: Bottom-Slot 1(left)
width: 64 bits
*-bank:1
description: SODIMM DDR3 Synchronous Unbuffered (Unregistered) 1600 MHz (0.6 ns)
product: EBJ81UG8EFU0-GN-F
vendor: Elpida
physical id: 1
serial: 760109EE
slot: Bottom-Slot 2(right)
size: 8GiB
width: 64 bits
clock: 1600MHz (0.6ns)
*-cpu
description: CPU
product: AMD A8-5545M APU with Radeon(tm) HD Graphics
vendor: Advanced Micro Devices [AMD]
physical id: 20
bus info: cpu@0
version: 21.19.1
slot: P0
size: 1097MHz
capacity: 1700MHz
width: 64 bits
clock: 100MHz
capabilities: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp x86-64 constant_tsc rep_good nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 popcnt aes xsave avx f16c lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs xop skinit wdt lwp fma4 tce nodeid_msr tbm topoext perfctr_core perfctr_nb cpb hw_pstate ssbd vmmcall bmi1 arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold cpufreq
configuration: cores=4 enabledcores=4 microcode=100667673 threads=4
*-pci:0
description: Host bridge
product: Family 15h (Models 10h-1fh) Processor Root Complex
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 100
bus info: pci@0000:00:00.0
version: 00
width: 32 bits
clock: 66MHz
*-display
description: VGA compatible controller
product: Richland [Radeon HD 8510G]
vendor: Advanced Micro Devices, Inc. [AMD/ATI]
physical id: 1
bus info: pci@0000:00:01.0
logical name: /dev/fb0
version: 00
width: 32 bits
clock: 33MHz
capabilities: pm pciexpress msi vga_controller bus_master cap_list rom fb
configuration: depth=32 driver=radeon latency=0 resolution=1366,768
resources: irq:40 memory:d0000000-dfffffff ioport:f000(size=256) memory:feb00000-feb3ffff memory:c0000-dffff
*-multimedia:0
description: Audio device
product: Trinity HDMI Audio Controller
vendor: Advanced Micro Devices, Inc. [AMD/ATI]
physical id: 1.1
bus info: pci@0000:00:01.1
version: 00
width: 32 bits
clock: 33MHz
capabilities: pm pciexpress msi bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:41 memory:feb44000-feb47fff
*-pci:0
description: PCI bridge
product: Family 15h (Models 10h-1fh) Processor Root Port
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 4
bus info: pci@0000:00:04.0
version: 00
width: 32 bits
clock: 33MHz
capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:24 ioport:e000(size=4096) memory:fea00000-feafffff
*-network
description: Wireless interface
product: RTL8723BE PCIe Wireless Network Adapter
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:01:00.0
logical name: wlo1
version: 00
serial: 90:48:9a:e1:7b:b1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=rtl8723be driverversion=5.19.0-35-generic firmware=N/A ip=192.168.50.219 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:16 ioport:e000(size=256) memory:fea00000-fea03fff
*-pci:1
description: PCI bridge
product: Family 15h (Models 10h-1fh) Processor Root Port
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 5
bus info: pci@0000:00:05.0
version: 00
width: 32 bits
clock: 33MHz
capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:25 ioport:d000(size=4096) memory:fe900000-fe9fffff
*-network
description: Ethernet interface
product: RTL810xE PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:02:00.0
logical name: eno1
version: 07
serial: 6c:c2:17:66:a3:94
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list rom ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=5.19.0-35-generic firmware=rtl8106e-1_0.0.1 06/29/12 latency=0 link=no multicast=yes port=twisted pair
resources: irq:17 ioport:d000(size=256) memory:fe914000-fe914fff memory:fe910000-fe913fff memory:fe900000-fe90ffff
*-pci:2
description: PCI bridge
product: Family 15h (Models 10h-1fh) Processor Root Port
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 6
bus info: pci@0000:00:06.0
version: 00
width: 32 bits
clock: 33MHz
capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:26 memory:fe800000-fe8fffff
*-generic
description: MMC Host
product: RTS5229 PCI Express Card Reader
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: mmc0
version: 01
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=rtsx_pci latency=0
resources: irq:27 memory:fe800000-fe800fff
*-usb:0
description: USB controller
product: FCH USB XHCI Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 10
bus info: pci@0000:00:10.0
version: 09
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:18 memory:feb4a000-feb4bfff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 5.19.0-35-generic xhci-hcd
physical id: 0
bus info: usb@6
logical name: usb6
version: 5.19
capabilities: usb-2.00
configuration: driver=hub slots=2 speed=480Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 5.19.0-35-generic xhci-hcd
physical id: 1
bus info: usb@7
logical name: usb7
version: 5.19
capabilities: usb-3.00
configuration: driver=hub slots=2 speed=5000Mbit/s
*-usb:1
description: USB controller
product: FCH USB XHCI Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 10.1
bus info: pci@0000:00:10.1
version: 09
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:17 memory:feb48000-feb49fff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 5.19.0-35-generic xhci-hcd
physical id: 0
bus info: usb@8
logical name: usb8
version: 5.19
capabilities: usb-2.00
configuration: driver=hub slots=2 speed=480Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 5.19.0-35-generic xhci-hcd
physical id: 1
bus info: usb@9
logical name: usb9
version: 5.19
capabilities: usb-3.00
configuration: driver=hub slots=2 speed=5000Mbit/s
*-sata
description: SATA controller
product: FCH SATA Controller [AHCI mode]
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 11
bus info: pci@0000:00:11.0
logical name: scsi0
logical name: scsi1
version: 40
width: 32 bits
clock: 66MHz
capabilities: sata msi ahci_1.0 bus_master cap_list emulated
configuration: driver=ahci latency=32
resources: irq:28 ioport:f190(size=8) ioport:f180(size=4) ioport:f170(size=8) ioport:f160(size=4) ioport:f150(size=16) memory:feb51000-feb517ff
*-disk
description: ATA Disk
product: SPCC Solid State
physical id: 0
bus info: scsi@0:0.0.0
logical name: /dev/sda
version: Hf10
serial: 30080945678
size: 953GiB (1024GB)
capabilities: gpt-1.00 partitioned partitioned:gpt
configuration: ansiversion=5 guid=3aab7eef-332e-4f2f-a662-f80dc0e72fe4 logicalsectorsize=512 sectorsize=512
*-volume:0 UNCLAIMED
description: Windows FAT volume
vendor: mkfs.fat
physical id: 1
bus info: scsi@0:0.0.0,1
version: FAT32
serial: 61d2-2069
size: 510MiB
capacity: 511MiB
capabilities: boot fat initialized
configuration: FATs=2 filesystem=fat name=EFI System Partition
*-volume:1
description: EXT4 volume
vendor: Linux
physical id: 2
bus info: scsi@0:0.0.0,2
logical name: /dev/sda2
logical name: /
logical name: /var/snap/firefox/common/host-hunspell
version: 1.0
serial: 49fee6cb-42ca-429e-9f6d-3573e16799ad
size: 953GiB
capabilities: journaled extended_attributes large_files huge_files dir_nlink recover 64bit extents ext4 ext2 initialized
configuration: created=2023-03-16 12:54:36 filesystem=ext4 lastmountpoint=/ modified=2023-03-21 11:58:34 mount.fstype=ext4 mount.options=ro,noexec,noatime,errors=remount-ro mounted=2023-03-21 11:58:36 state=mounted
*-cdrom
description: DVD-RAM writer
product: DVDRW DU8A5SHL
vendor: hp
physical id: 1
bus info: scsi@1:0.0.0
logical name: /dev/cdrom
logical name: /dev/sr0
version: ZH63
capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
configuration: ansiversion=5 status=nodisc
*-usb:2
description: USB controller
product: FCH USB OHCI Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 12
bus info: pci@0000:00:12.0
version: 11
width: 32 bits
clock: 66MHz
capabilities: ohci bus_master
configuration: driver=ohci-pci latency=32
resources: irq:18 memory:feb50000-feb50fff
*-usbhost
product: OHCI PCI host controller
vendor: Linux 5.19.0-35-generic ohci_hcd
physical id: 1
bus info: usb@3
logical name: usb3
version: 5.19
capabilities: usb-1.10
configuration: driver=hub slots=5 speed=12Mbit/s
*-usb:0
description: Bluetooth wireless interface
product: Bluetooth Radio
vendor: Realtek
physical id: 3
bus info: usb@3:3
version: 2.00
serial: 00e04c000001
capabilities: bluetooth usb-2.10
configuration: driver=btusb maxpower=500mA speed=12Mbit/s
*-usb:1
description: Human interface device
product: ELAN Touchscreen UNKNOWN
vendor: ELAN
physical id: 4
bus info: usb@3:4
logical name: input16
logical name: /dev/input/event7
logical name: /dev/input/mouse1
logical name: input17
logical name: /dev/input/event8
logical name: input18
logical name: /dev/input/event13
version: 11.23
capabilities: usb-2.00 usb
configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
*-usb:3
description: USB controller
product: FCH USB EHCI Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 12.2
bus info: pci@0000:00:12.2
version: 11
width: 32 bits
clock: 66MHz
capabilities: pm debug ehci bus_master cap_list
configuration: driver=ehci-pci latency=32
resources: irq:17 memory:feb4f000-feb4f0ff
*-usbhost
product: EHCI Host Controller
vendor: Linux 5.19.0-35-generic ehci_hcd
physical id: 1
bus info: usb@1
logical name: usb1
version: 5.19
capabilities: usb-2.00
configuration: driver=hub slots=5 speed=480Mbit/s
*-usb:4
description: USB controller
product: FCH USB OHCI Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 13
bus info: pci@0000:00:13.0
version: 11
width: 32 bits
clock: 66MHz
capabilities: ohci bus_master
configuration: driver=ohci-pci latency=32
resources: irq:18 memory:feb4e000-feb4efff
*-usbhost
product: OHCI PCI host controller
vendor: Linux 5.19.0-35-generic ohci_hcd
physical id: 1
bus info: usb@4
logical name: usb4
version: 5.19
capabilities: usb-1.10
configuration: driver=hub slots=5 speed=12Mbit/s
*-usb:5
description: USB controller
product: FCH USB EHCI Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 13.2
bus info: pci@0000:00:13.2
version: 11
width: 32 bits
clock: 66MHz
capabilities: pm debug ehci bus_master cap_list
configuration: driver=ehci-pci latency=32
resources: irq:17 memory:feb4d000-feb4d0ff
*-usbhost
product: EHCI Host Controller
vendor: Linux 5.19.0-35-generic ehci_hcd
physical id: 1
bus info: usb@2
logical name: usb2
version: 5.19
capabilities: usb-2.00
configuration: driver=hub slots=5 speed=480Mbit/s
*-usb
description: Video
product: HP Truevision HD: HP Truevision
vendor: SuYin
physical id: 4
bus info: usb@2:4
logical name: input20
logical name: /dev/input/event14
version: 1.01
serial: HF1016-P82A-HM01-4-REV0101
capabilities: usb-2.00 usb
configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
*-serial
description: SMBus
product: FCH SMBus Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 14
bus info: pci@0000:00:14.0
version: 16
width: 32 bits
clock: 66MHz
configuration: driver=piix4_smbus latency=0
resources: irq:0
*-ide
description: IDE interface
product: FCH IDE Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 14.1
bus info: pci@0000:00:14.1
version: 00
width: 32 bits
clock: 66MHz
capabilities: ide isa_compat_mode pci_native_mode bus_master
configuration: driver=pata_atiixp latency=32
resources: irq:17 ioport:1f0(size=8) ioport:3f6 ioport:170(size=8) ioport:376 ioport:f100(size=16)
*-multimedia:1
description: Audio device
product: FCH Azalia Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 14.2
bus info: pci@0000:00:14.2
logical name: card1
logical name: /dev/snd/controlC1
logical name: /dev/snd/hwC1D0
logical name: /dev/snd/pcmC1D0c
logical name: /dev/snd/pcmC1D0p
version: 01
width: 64 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: irq:16 memory:feb40000-feb43fff
*-input:0
product: HD-Audio Generic Mic
physical id: 0
logical name: input14
logical name: /dev/input/event6
*-input:1
product: HD-Audio Generic Headphone
physical id: 1
logical name: input15
logical name: /dev/input/event12
*-isa
description: ISA bridge
product: FCH LPC Bridge
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 14.3
bus info: pci@0000:00:14.3
version: 11
width: 32 bits
clock: 66MHz
capabilities: isa bus_master
configuration: latency=0
*-pnp00:00
product: PnP device PNP0c01
physical id: 0
capabilities: pnp
configuration: driver=system
*-pnp00:01
product: PnP device PNP0b00
physical id: 1
capabilities: pnp
configuration: driver=rtc_cmos
*-pnp00:02
product: PnP device PNP0c02
physical id: 2
capabilities: pnp
configuration: driver=system
*-pnp00:03
product: PnP device PNP0c02
physical id: 3
capabilities: pnp
configuration: driver=system
*-pnp00:04
product: PnP device HPQ8001
vendor: Hewlett-Packard Co.
physical id: 4
capabilities: pnp
configuration: driver=i8042 kbd
*-pnp00:05
product: PnP device SYN1ebc
vendor: Synaptics Inc
physical id: 5
capabilities: pnp
configuration: driver=i8042 aux
*-pnp00:06
product: PnP device PNP0c02
physical id: 6
capabilities: pnp
configuration: driver=system
*-pnp00:07
product: PnP device PNP0c02
physical id: 7
capabilities: pnp
configuration: driver=system
*-pci:3
description: PCI bridge
product: FCH PCI Bridge
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 14.4
bus info: pci@0000:00:14.4
version: 40
width: 32 bits
clock: 66MHz
capabilities: pci subtractive_decode bus_master
*-usb:6
description: USB controller
product: FCH USB OHCI Controller
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 14.5
bus info: pci@0000:00:14.5
version: 11
width: 32 bits
clock: 66MHz
capabilities: ohci bus_master
configuration: driver=ohci-pci latency=32
resources: irq:18 memory:feb4c000-feb4cfff
*-usbhost
product: OHCI PCI host controller
vendor: Linux 5.19.0-35-generic ohci_hcd
physical id: 1
bus info: usb@5
logical name: usb5
version: 5.19
capabilities: usb-1.10
configuration: driver=hub slots=2 speed=12Mbit/s
*-pci:1
description: Host bridge
product: Family 15h (Models 10h-1fh) Processor Function 0
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 101
bus info: pci@0000:00:18.0
version: 00
width: 32 bits
clock: 33MHz
*-pci:2
description: Host bridge
product: Family 15h (Models 10h-1fh) Processor Function 1
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 102
bus info: pci@0000:00:18.1
version: 00
width: 32 bits
clock: 33MHz
*-pci:3
description: Host bridge
product: Family 15h (Models 10h-1fh) Processor Function 2
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 103
bus info: pci@0000:00:18.2
version: 00
width: 32 bits
clock: 33MHz
*-pci:4
description: Host bridge
product: Family 15h (Models 10h-1fh) Processor Function 3
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 104
bus info: pci@0000:00:18.3
version: 00
width: 32 bits
clock: 33MHz
configuration: driver=k10temp
resources: irq:0
*-pci:5
description: Host bridge
product: Family 15h (Models 10h-1fh) Processor Function 4
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 105
bus info: pci@0000:00:18.4
version: 00
width: 32 bits
clock: 33MHz
*-pci:6
description: Host bridge
product: Family 15h (Models 10h-1fh) Processor Function 5
vendor: Advanced Micro Devices, Inc. [AMD]
physical id: 106
bus info: pci@0000:00:18.5
version: 00
width: 32 bits
clock: 33MHz
*-battery
product: VI04044
vendor: 13-42
physical id: 1
slot: Primary
capacity: 41440mWh
configuration: voltage=14.8V
*-input:0
product: Power Button
physical id: 2
logical name: input0
logical name: /dev/input/event0
capabilities: platform
*-input:1
product: Lid Switch
physical id: 3
logical name: input1
logical name: /dev/input/event1
capabilities: platform
*-input:2
product: Wireless hotkeys
physical id: 4
logical name: input11
logical name: /dev/input/event9
capabilities: platform
*-input:3
product: ST LIS3LV02DL Accelerometer
physical id: 5
logical name: input12
logical name: /dev/input/event10
logical name: /dev/input/js0
capabilities: platform
*-input:4
product: HP WMI hotkeys
physical id: 6
logical name: input13
logical name: /dev/input/event11
capabilities: platform
*-input:5
product: Power Button
physical id: 7
logical name: input2
logical name: /dev/input/event2
capabilities: platform
*-input:6
product: Air by AfterShokz (AVRCP)
physical id: 8
logical name: input21
logical name: /dev/input/event15
capabilities: bluetooth
*-input:7
product: AT Translated Set 2 keyboard
physical id: 9
logical name: input3
logical name: /dev/input/event3
logical name: input3::capslock
logical name: input3::numlock
logical name: input3::scrolllock
capabilities: i8042
*-input:8
product: Video Bus
physical id: a
logical name: input5
logical name: /dev/input/event4
capabilities: platform
*-input:9
product: SynPS/2 Synaptics TouchPad
physical id: b
logical name: input6
logical name: /dev/input/event5
logical name: /dev/input/mouse0
capabilities: i8042
Where do I start in troubleshooting this problem?
