Score:0

Screen turns black while not refreshing

in flag

Once I close the lid of my laptop and re-open it, I run into the problem that the built-in screen stays black whenever nothing on the screen is changing. So while I move the mouse on that screen, or type into a textfield on that screen, etc. the screen is active, but as soon as I stop moving the mouse (or in-between hitting keys while typing), the screen will turn off. External monitors continue to work, though re-drawing is lagging occasionally.

The only solution that I have found so far is rebooting. Afterwards, the problem goes away until I close the lid again.

Field Value
Hardware model FUJITSU CLIENT COMPUTING LIMITED LIFEBOOK U7411
Memory 32.0 GiB
CPU 11th Gen Intel® Core™ i5-1135G7 @ 2.40GHz × 8
GPU Mesa Intel® Xe Graphics (TGL GT2)
Hard-drive capacity 512.1 GB
Operating system Ubuntu 22.04.2 2023.03.17 LTS (Cubic 2023-03-17 10:05)
Operating system type 64 bit
GNOME version 42.5
Window manager Wayland

Added later

A friend recommended restarting the display manager which I did with

sudo systemctl restart display-manager.

This led to a crash with the following error messages:

[84660.183834] i915 000:00:02.0: [drm] *ERROR* Failed to write source OUI
[84664.899344] i915 000:00:02.0: [drm] *ERROR* [ENCODER:307:DDI A/PHY A] [DPRX] Failed to enable link training
[84668.400493] i915 000:00:02.0: [drm] *ERROR* Failed to read DPCD register 0x92

(and many more repetitions of these with different numbers in front).

I have seen similar errors when restarting the system after having the problem before.

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