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crazymhegde avatar Ubuntu

No sound with Ubuntu 22.04.2 LTS on Asus Zenbook UX582L

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crazymhegde

I installed Ubuntu 22.04.2 LTS on my new Asus Zenbook (single install not dual-boot) No sound comes out from the speakers, or the headphones jack (while in Windows sound is ok).

I previously tried with Kali-Linux and it didn't work either. For several days I browsed similar "no sound questions", but it didn't work out. So now I freshly re-installed ubuntu 22.04.2, updated it, and installed pavucontrol, and inxi only for a fresh start.

Hoping someone can help I put some useful information below.

Thanks,

uname -a

LINUX username 5.19.0-46-generic #47~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Wed Jun 21 15:35:31 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

alsamixer

| Card: HDA Intel PCH
│ Chip: Realtek ALC294
│ View: Playback 
│ Item: Master

Everything is on, "OO", Auto-Mute is disabled

inxi -SMAG

System:
  Host: Username Kernel: 5.19.0-46-generic x86_64
    bits: 64 Desktop: GNOME 42.5
    Distro: Ubuntu 22.04.2 LTS (Jammy Jellyfish)
Machine:
  Type: Laptop System: ASUSTeK
    product: ZenBook Pro Duo UX582LR_UX582LR v: 1.0
    serial: <superuser required>
  Mobo: ASUSTeK model: UX582LR v: 1.0
    serial: <superuser required> UEFI: American Megatrends
    v: UX582LR.305 date: 12/30/2021
Graphics:
  Device-1: Intel CometLake-H GT2 [UHD Graphics]
    driver: i915 v: kernel
  Device-2: NVIDIA GA104M [GeForce RTX 3070 Mobile / Max-Q] driver: nvidia v: 535.54.03
  Device-3: USB C Video Adaptor type: USB driver: N/A
  Device-4: IMC Networks USB2.0 HD UVC WebCam type: USB
    driver: uvcvideo
  Display: x11 server: X.Org v: 1.21.1.4 driver: X:
    loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa
    gpu: i915 resolution: 1: 3840x1100~60Hz
    2: 1680x1050~60Hz 3: 3840x2160~60Hz
  OpenGL:
    renderer: NVIDIA GeForce RTX 3070 Laptop GPU/PCIe/SSE2
    v: 4.6.0 NVIDIA 535.54.03
Audio:
  Device-1: Intel Comet Lake PCH cAVS driver: snd_hda_intel
  Device-2: NVIDIA GA104 High Definition Audio
    driver: snd_hda_intel
  Sound Server-1: ALSA v: k5.19.0-46-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes

pavucontrol

Output devices: Built-in Audio Analog Stereo
Port: Speakers (on which I can see the audio bar moving when playing a youtube video)
Configuration: Analog Stereo Duplex/Analog Stereo Output (same thing)

cat /etc/modprobe.d/alsa-base.conf

# autoloader aliases
install sound-slot-0 /sbin/modprobe snd-card-0
install sound-slot-1 /sbin/modprobe snd-card-1
install sound-slot-2 /sbin/modprobe snd-card-2
install sound-slot-3 /sbin/modprobe snd-card-3
install sound-slot-4 /sbin/modprobe snd-card-4
install sound-slot-5 /sbin/modprobe snd-card-5
install sound-slot-6 /sbin/modprobe snd-card-6
install sound-slot-7 /sbin/modprobe snd-card-7

# Cause optional modules to be loaded above generic modules
install snd /sbin/modprobe --ignore-install snd $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-ioctl32 ; /sbin/modprobe --quiet --use-blacklist snd-seq ; }
#
# Workaround at bug #499695 (reverted in Ubuntu see LP #319505)
install snd-pcm /sbin/modprobe --ignore-install snd-pcm $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-pcm-oss ; : ; }
install snd-mixer /sbin/modprobe --ignore-install snd-mixer $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-mixer-oss ; : ; }
install snd-seq /sbin/modprobe --ignore-install snd-seq $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; /sbin/modprobe --quiet --use-blacklist snd-seq-oss ; : ; }
#
install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; }
# Cause optional modules to be loaded above sound card driver modules
install snd-emu10k1 /sbin/modprobe --ignore-install snd-emu10k1 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-emu10k1-synth ; }
install snd-via82xx /sbin/modprobe --ignore-install snd-via82xx $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq ; }

# Load saa7134-alsa instead of saa7134 (which gets dragged in by it anyway)
install saa7134 /sbin/modprobe --ignore-install saa7134 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist saa7134-alsa ; : ; }
# Prevent abnormal drivers from grabbing index 0
options bt87x index=-2
options cx88_alsa index=-2
options saa7134-alsa index=-2
options snd-atiixp-modem index=-2
options snd-intel8x0m index=-2
options snd-via82xx-modem index=-2
options snd-usb-audio index=-2
options snd-usb-caiaq index=-2
options snd-usb-ua101 index=-2
options snd-usb-us122l index=-2
options snd-usb-usx2y index=-2
# Ubuntu #62691, enable MPU for snd-cmipci
options snd-cmipci mpu_port=0x330 fm_port=0x388
# Keep snd-pcsp from being loaded as first soundcard
options snd-pcsp index=-2
# Keep snd-usb-audio from beeing loaded as first soundcard
options snd-usb-audio index=-2
options snd-hda-intel model=asus-zenbook

alsa-info (scanned alsa-info)

http://alsa-project.org/db/?f=76a4508f951d475f28e92f6e5f1bf5f211d420aa

sudo dmesg | grep -E 'snd|firmware|audio'

[    2.587276] iwlwifi 0000:00:14.3: loaded firmware version 72.daa05125.0 QuZ-a0-hr-b0-72.ucode op_mode iwlmvm
[    2.593199] Bluetooth: hci0: Minimum firmware build 1 week 10 2014
[    2.595224] Bluetooth: hci0: Found device firmware: intel/ibt-19-0-4.sfi
[    2.602793] snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040380
[    2.602936] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[    2.603208] snd_hda_intel 0000:01:00.1: enabling device (0000 -> 0002)
[    2.603290] snd_hda_intel 0000:01:00.1: Disabling MSI
[    2.603299] snd_hda_intel 0000:01:00.1: Handle vga_switcheroo audio client
[    2.998297] i915 0000:00:02.0: [drm] Finished loading DMC firmware i915/kbl_dmc_ver1_04.bin (v1.4)
[    4.262328] Bluetooth: hci0: Waiting for firmware download to complete
[    5.178134] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    5.310376] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC294: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker
[    5.310380] snd_hda_codec_realtek hdaudioC0D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    5.310382] snd_hda_codec_realtek hdaudioC0D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[    5.310384] snd_hda_codec_realtek hdaudioC0D0:    mono: mono_out=0x0
[    5.310385] snd_hda_codec_realtek hdaudioC0D0:    inputs:
[    5.310386] snd_hda_codec_realtek hdaudioC0D0:      Internal Mic=0x13
[    5.310387] snd_hda_codec_realtek hdaudioC0D0:      Internal Mic=0x12
424
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Sam O'Riil avatar
kr flag
Sam O'Riil
Are there any related errors in dmesg? `sudo dmesg | grep 'snd|firmware|audio'`
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crazymhegde avatar
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crazymhegde
@SamO'Riil No Error it just execute the command with no error and no info
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Sam O'Riil avatar
kr flag
Sam O'Riil
Sorry, there's a mistake, it should be like `sudo dmesg | grep -E 'snd|firmware|audio'` It can't be empty if all is OK.
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crazymhegde avatar
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crazymhegde
@SamO'Riil Please Check i have updated the output ^
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Sam O'Riil avatar
kr flag
Sam O'Riil
@crazymhedge Thank you. Yes, no issues here. So the only thing to try I can suggest is to switch `asus-zenbook` to `auto` in `/etc/modprobe.d/alsa-base.conf` and make sure `Fast boot` is disabled in BIOS.
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Sam O'Riil avatar
kr flag
Sam O'Riil
Also you can try black magic aka hda-verb like written here: https://askubuntu.com/questions/1420976/no-audio-on-asus-vivobook-m7400q-with-realtek-alc294
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crazymhegde avatar
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crazymhegde
@SamO'Riil I tried your suggestion and hda-verb both are not working
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crazymhegde avatar
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crazymhegde
@SamO'Riil i tried using headphone but no luck both headphone and speakers are not working
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crazymhegde avatar
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crazymhegde
Somehow i fixed the problem by updating the kernal to 6.4.3 generic after updating the kernal `sudo apt update` and `reboot` worked
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Sam O'Riil avatar
kr flag
Sam O'Riil
If it holds, I guess it would be right to post this as an accepted answer to help someone else with this problem. After all 6.4 kernel is not something normal for 22.04...
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