Score:0

Dual monitor setup on Dell XPS 9500 with Ubuntu 20.04

fr flag

I have recently acquired a Dell XPS 9500 laptop with a Core i9 10th gen and nvidia 1650Ti.

I have been able to successfully install Ubuntu 20.04. However, I am unable to connect two monitors at the same time! Whenever I plugin a monitor, one stops working and the other works! Both monitors use USB-C. I tested with 2 different monitor models; the LG Ultrafine 5k and Lenovo Thinkvision, same behavior.

I have tested with Nvidia driver and nouveau, still the issue persists.

My kernel version is 5.11.0-27-generic

Here is the xrandr output when one external screen is connected:

Screen 0: minimum 8 x 8, current 8960 x 2880, maximum 32767 x 32767
eDP-1-1 connected 3840x2400+0+0 (normal left inverted right x axis y axis) 336mm x 210mm
   3840x2400     59.99*+  48.00  
   3840x2160     60.00    60.01    59.98    59.97  
   3200x1800     59.96    59.94  
   2880x1620     59.96    59.97  
   2560x1600     59.99    59.97  
   2560x1440     59.99    59.99    59.96    59.95  
   2048x1536     60.00  
   1920x1440     60.00  
   1856x1392     60.01  
   1792x1344     60.01  
   2048x1152     59.99    59.98    59.90    59.91  
   1920x1200     59.88    59.95  
   1920x1080     60.01    59.97    59.96    59.93  
   1600x1200     60.00  
   1680x1050     59.95    59.88  
   1600x1024     60.17  
   1400x1050     59.98  
   1600x900      59.99    59.94    59.95    59.82  
   1280x1024     60.02  
   1440x900      59.89  
   1400x900      59.96    59.88  
   1280x960      60.00  
   1440x810      60.00    59.97  
   1368x768      59.88    59.85  
   1360x768      59.80    59.96  
   1280x800      59.99    59.97    59.81    59.91  
   1152x864      60.00  
   1280x720      60.00    59.99    59.86    59.74  
   1024x768      60.04    60.00  
   960x720       60.00  
   928x696       60.05  
   896x672       60.01  
   1024x576      59.95    59.96    59.90    59.82  
   960x600       59.93    60.00  
   960x540       59.96    59.99    59.63    59.82  
   800x600       60.00    60.32    56.25  
   840x525       60.01    59.88  
   864x486       59.92    59.57  
   800x512       60.17  
   700x525       59.98  
   800x450       59.95    59.82  
   640x512       60.02  
   720x450       59.89  
   700x450       59.96    59.88  
   640x480       60.00    59.94  
   720x405       59.51    58.99  
   684x384       59.88    59.85  
   680x384       59.80    59.96  
   640x400       59.88    59.98  
   576x432       60.06  
   640x360       59.86    59.83    59.84    59.32  
   512x384       60.00  
   512x288       60.00    59.92  
   480x270       59.63    59.82  
   400x300       60.32    56.34  
   432x243       59.92    59.57  
   320x240       60.05  
   360x202       59.51    59.13  
   320x180       59.84    59.32  
DP-1-1 connected primary 2560x2880+3840+0 (normal left inverted right x axis y axis) 600mm x 340mm
   3840x2160     60.00 +
   2560x2880     60.00* 
   3200x1800     60.00  
   2560x1440     60.00  
   640x480       59.94  
DP-1-2 connected 2560x2880+6400+0 (normal left inverted right x axis y axis) 600mm x 340mm
   2560x2880     60.00* 
DP-1-3 disconnected (normal left inverted right x axis y axis)
DP-1-1-8 disconnected (normal left inverted right x axis y axis)
DP-1-1-1 disconnected (normal left inverted right x axis y axis)

And here it is with 2 screens connected (both LG Ultrafine 5K in this case):

Screen 0: minimum 8 x 8, current 8960 x 2880, maximum 32767 x 32767
eDP-1-1 connected primary 3840x2400+0+0 (normal left inverted right x axis y axis) 336mm x 210mm
   3840x2400     59.99*+  48.00  
   3840x2160     60.00    60.01    59.98    59.97  
   3200x1800     59.96    59.94  
   2880x1620     59.96    59.97  
   2560x1600     59.99    59.97  
   2560x1440     59.99    59.99    59.96    59.95  
   2048x1536     60.00  
   1920x1440     60.00  
   1856x1392     60.01  
   1792x1344     60.01  
   2048x1152     59.99    59.98    59.90    59.91  
   1920x1200     59.88    59.95  
   1920x1080     60.01    59.97    59.96    59.93  
   1600x1200     60.00  
   1680x1050     59.95    59.88  
   1600x1024     60.17  
   1400x1050     59.98  
   1600x900      59.99    59.94    59.95    59.82  
   1280x1024     60.02  
   1440x900      59.89  
   1400x900      59.96    59.88  
   1280x960      60.00  
   1440x810      60.00    59.97  
   1368x768      59.88    59.85  
   1360x768      59.80    59.96  
   1280x800      59.99    59.97    59.81    59.91  
   1152x864      60.00  
   1280x720      60.00    59.99    59.86    59.74  
   1024x768      60.04    60.00  
   960x720       60.00  
   928x696       60.05  
   896x672       60.01  
   1024x576      59.95    59.96    59.90    59.82  
   960x600       59.93    60.00  
   960x540       59.96    59.99    59.63    59.82  
   800x600       60.00    60.32    56.25  
   840x525       60.01    59.88  
   864x486       59.92    59.57  
   800x512       60.17  
   700x525       59.98  
   800x450       59.95    59.82  
   640x512       60.02  
   720x450       59.89  
   700x450       59.96    59.88  
   640x480       60.00    59.94  
   720x405       59.51    58.99  
   684x384       59.88    59.85  
   680x384       59.80    59.96  
   640x400       59.88    59.98  
   576x432       60.06  
   640x360       59.86    59.83    59.84    59.32  
   512x384       60.00  
   512x288       60.00    59.92  
   480x270       59.63    59.82  
   400x300       60.32    56.34  
   432x243       59.92    59.57  
   320x240       60.05  
   360x202       59.51    59.13  
   320x180       59.84    59.32  
DP-1-1 connected 2560x2880+3840+0 (normal left inverted right x axis y axis) 600mm x 340mm
   3840x2160     60.00 +
   2560x2880     60.00* 
   3200x1800     60.00  
   2560x1440     60.00  
   640x480       59.94  
DP-1-2 connected 2560x2880+6400+0 (normal left inverted right x axis y axis) 600mm x 340mm
   2560x2880     60.00* 
DP-1-3 disconnected (normal left inverted right x axis y axis)
DP-1-1-8 disconnected (normal left inverted right x axis y axis)
DP-1-1-1 disconnected (normal left inverted right x axis y axis)

It seems it's detecting that something is connected whether it is really connected or not, and with a wrong resolution, and the monitor stays blank anyway.

mangohost

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