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Xubuntu - No Network Devices Available

cn flag

I am using a Normande - VSIM1001 laptop that originally came with Windows 10 Home. I have installed Ubuntu on it but cannot get the wifi to work. I have also tried installing Xubuntu 20.04.3, but still encounter a No network devices available message.

When I plug in a USB dongle, it recognizes it and works fine.

How can I resolve this issue?

Edit 1:

Output of sudo lspci:

00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 36)
00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller (rev 36)
00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 36)
00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 36)
00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 36)
00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 36)

Output of sudo lsusb:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 6080:8060 SINO WEALTH USB KEYBOARD
Bus 001 Device 002: ID 0c45:6321 Microdia USB 2.0 Camera
Bus 001 Device 005: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 001 Device 004: ID 2357:0109 TP-Link TL WN823N RTL8192EU
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Output of sudo lshw -c network:

  *-network                 
       description: Wireless interface
       physical id: 1
       bus info: usb@1:1
       logical name: wlx28ee521df754
       serial: 28:ee:52:1d:f7:54
       capabilities: ethernet physical wireless
       configuration: broadcast=yes driver=rtl8xxxu driverversion=5.11.0-27-generic firmware=N/A ip=10.0.0.132 link=yes multicast=yes wireless=IEEE 802.11

Edit 2:

Output of sudo dmesg | grep -i sdio:

[    2.408463] mmc2: new high speed SDIO card at address 0001

Edit 3:

It is worth mentioning the with the Windows 10 it originally came with, the wifi worked. However, with Ubuntu and XUbuntu I am having this issue.

in flag
It will be important to know *which* network devices you have in your computer. Can you [edit] your question to include the Terminal output of: (0) `sudo lspci` (1) `sudo lsusb` and (2) `sudo lshw -c network`. This will show a lot of detailed information about your hardware, making it easier to offer a specific solution.
cn flag
I have added the outputs you mentioned.
in flag
Is the "TP-Link TL WN823N" the WiFi dongle that you've plugged in for network access?
Someone avatar
my flag
Please [edit] to include `lspci -nnk | grep 2080 -A3`
cn flag
Yes the TP-Link is the wifi dongle I am using. The dongle works, but when its unplugged there are no network devices available. When I run lspci -nnk | grep 2080 -A3 there is no output at all.
chili555 avatar
cn flag
I believe that @Someone meant to ask for: `lspci -nnk | grep 0280 -A3` May we also see: `sudo dmesg | grep -i sdio` Welcome to Ask Ubuntu.
cn flag
I will make sure to post the outputs on Sunday. Also thanks.
cn flag
I have added the output of 'sudo dmesg | grep -i sdio'. However, still no output for 'lscpi -nnk | grep 0280 -A3'
Someone avatar
my flag
@milner236 I believe you are using the wrong command. It is `lspci` not `lscpi`. Please provide the output of `lspci -nnk | grep 0280 -A3`. Prefer Copy/Paste. Thanks!
cn flag
@Someone Still no output.. I even copied and paste.
chili555 avatar
cn flag
We can only surmise that there is no built-in wireless device to activate. Sorry.
cn flag
That's weird because when it came with Windows 10 Home, the wifi did work.
chili555 avatar
cn flag
Have you checked to see if there is a setting in the BIOS/EFI to enable/disable wireless? Your `lspci` seems very brief; only six items. On my laptop, I get sixteen items including wireless. Please check again.
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